Before You Even Leave for the Airport
Preparation is your best defence against monsoon travel woes. Before heading to the airport, the most crucial step is to check your flight status repeatedly. Airlines like SpiceJet have already issued advisories for Kolkata, warning that all arrivals
and departures may be affected by heavy rain. Most airlines update their apps and websites in real-time. Don't rely on a single check; monitor it until you leave. Complete your web check-in and download your mobile boarding pass. This saves you from one queue if things get chaotic. Finally, pack smart. Assume you might be delayed. A fully charged power bank, a good book or downloaded shows, essential medications, and some non-perishable snacks can be lifesavers during a long wait.
Know Your Rights: What Airlines Owe You
This is where knowledge becomes power. India's Directorate General of Civil Aviation (DGCA) has specific rules about what airlines must provide during delays. It's important to note that while airlines are exempt from paying cash compensation for weather-related disruptions (as they are considered 'force majeure' events), they are not exempt from a duty of care. If your delay at the airport exceeds two hours, you are entitled to free meals and refreshments. Don't wait for an announcement; proactively and politely ask the airline's ground staff. If a delay stretches beyond six hours, airlines are required to offer you an alternate flight or a full refund. For overnight delays, particularly for flights scheduled between 8 pm and 3 am, they must provide free hotel accommodation and transfers.
At the Airport: Navigating a Delay
So, your flight is officially delayed. First, find the airline's counter for the most reliable information, even if the queue is long. While you wait, connect to the airport's Wi-Fi to monitor updates and communicate. Kolkata’s integrated terminal has food courts, cafes, and retail stores to help pass the time. If you're facing a very long delay and need more comfort, consider a pay-per-use lounge. They offer quieter seating, food, and cleaner washrooms for a fee. If your airline isn't providing meal vouchers on time, it can be a worthwhile investment. Keep all receipts for expenses incurred during the delay, as some travel insurance policies may cover these, even for weather-related events. Also, remember to keep your phone charged; charging points can be in high demand, so a power bank is invaluable.
Cancellations and Getting a Refund
If the worst happens and your flight is cancelled, the airline must offer you a choice: an alternative flight or a full refund. You get to choose, not the airline. If you opt for a refund, the DGCA mandates that airlines must process it even if you booked through a travel portal. The timeline for the refund is typically 7 to 14 working days, depending on your mode of payment. To claim, you'll need to go through the airline's website or the portal you booked on. If you face issues with an airline not honouring these rules, you can file a grievance on the government's AirSewa portal or app. Keep a record of all communication, including names of staff you speak with and screenshots of delay notifications.
The Bigger Picture: A Seasonal Challenge
Flight disruptions during the monsoon are a recurring challenge for Kolkata's airport. The combination of heavy rain, low visibility, and potential waterlogging creates a difficult operating environment. While authorities work on improving infrastructure like drainage and air traffic control systems, the sheer intensity of the monsoon can overwhelm these measures. Recent incidents, including a lightning strike on a parked aircraft in June, underscore the severity of weather events airlines and the airport contend with. As a passenger, understanding that this is a seasonal, safety-driven issue can help manage frustration. The delays are primarily in place to ensure you get to your destination safely, not just on time.
