Excitement Outweighs Anxiety
The defining characteristic of the Indian market is a powerful sense of optimism about AI. The Ipsos AI Monitor for 2026 found that enthusiasm for the technology significantly outpaces nervousness. Nearly 80% of urban Indians believe that AI-driven products
and services offer more benefits than drawbacks. While a majority (63%) admit that AI makes them nervous, an even greater number (79%) say it also makes them excited. This positive outlook is also reflected in a KPMG report, which found that 76% of Indians trust AI, a figure dramatically higher than the global average. This high level of trust is built on tangible results; 90% of Indians believe AI has enhanced accessibility and effectiveness in their lives and workplaces.
From Daily Search to Workplace Staple
For online Indians, AI is not an abstract concept but a practical, everyday tool. Recent data shows a dramatic shift in user behaviour, with about 60% of Indian users now relying on AI chatbots for daily information searches. This adoption is particularly strong among younger, urban demographics. Beyond simple queries, AI is becoming indispensable in the workplace. An astounding 97% of Indian employees report intentionally using AI at work, with 67% admitting they couldn't complete their tasks without it. This is far above the global average. The use cases are primarily focused on productivity and upskilling, with Indians using AI for tasks like coding, content writing, and learning new skills more than for general entertainment.
The Paradox of Trust
While general trust in AI's potential is high, the survey reveals a more complex picture when it comes to specific applications and data. There's a noticeable gap between using an AI tool and fully trusting its output. One report found that while reliance on AI is growing, 67% of users admitted to using tools even when they don't fully trust them. Furthermore, 63% said they don't always verify AI-generated information before relying on it, which can lead to mistakes. Data privacy is another key area of this nuanced trust. While urban Indians show high confidence in companies using AI to protect their data, they also have a strong desire for transparency. A significant 83% of respondents believe companies should be required to disclose when AI is being used.
Jobs, the Economy, and the Future
The conversation around AI in India is inseparable from its potential impact on the job market. The survey reflects this dual-edged reality. A majority of Indians anticipate significant changes, with 78% believing AI will alter how they perform their jobs within the next five years. More starkly, 58% think the technology could eventually replace their current role. Despite these personal career concerns, the broader economic outlook remains positive. Around 65% believe AI will ultimately strengthen the national economy. This suggests that while individuals are wary about their own positions, they see AI as a net positive for India's growth, leading to increased efficiency, innovation, and new opportunities in sectors like healthcare and entertainment.
