What is the Revamped MyCall App?
On August 3, 2026, TRAI launched a significantly updated version of its MyCall mobile application. While the app has been around for some time, the new version introduces a more robust framework for consumers to report their real-world calling experience.
Available for Android devices, the app allows users to rate every call on a one-to-five-star scale immediately after it ends. This isn't just about giving a simple rating; users can also pinpoint specific problems like call drops, echoes, audio delays, or if the voice was breaking up. The goal is to move beyond purely technical metrics and capture the actual 'Quality of Experience' (QoE) that people face daily. This crowdsourced data is then anonymised and shared with both TRAI and the telecom service providers (TSPs) to help them identify and fix network issues in specific locations.
From Feedback to Action
The core idea behind the updated MyCall app is to create a direct feedback loop between you and your network operator. According to TRAI Chairman Anil Kumar Lahoti, this consumer-centric approach empowers subscribers to become active participants in network monitoring. When a user submits a poor rating, the app also captures crucial background information like signal strength and location, providing telcos with actionable data to perform targeted network optimisation. Unlike previous systems, the feedback is now directly available to the service providers for corrective action. However, TRAI has clarified that the data collected from the app will not be used for taking punitive actions against operators but will supplement its existing Quality of Service (QoS) monitoring. The app also follows in the footsteps of TRAI's other revamped consumer tools, the DND (Do Not Disturb) and MySpeed apps, which focus on spam reporting and internet speed tests, respectively.
What the Data Says: Drive Tests
While the MyCall app provides user-perceived quality, TRAI also conducts its own Independent Drive Tests (IDTs) to measure technical performance. Recent reports from June 2026 paint a detailed picture. A test in Mumbai showed Reliance Jio leading in data speeds, clocking an average download speed of 237.81 Mbps, and recording zero dropped calls. Vodafone Idea (Vi) showed the best coverage with the fewest poor-signal instances, while Airtel also delivered a strong performance. Similarly, a test on the Ahmedabad to Gandhidham rail route found Jio had the fastest download speeds at 134.73 Mbps, with both Jio and Airtel achieving zero call drops. In parts of Jammu and Kashmir, drive tests showed Airtel and Jio delivering strong 5G download speeds, often exceeding 180 Mbps, while voice call performance remained stable for the private operators. These tests highlight a consistent trend: performance can vary significantly by location and operator, with one excelling in data speed while another offers more reliable voice calls.
Empowering the Indian Consumer
The true strength of the revamped MyCall app lies in user participation. The more people who use the app to rate their calls, the more accurate and comprehensive the resulting data will be. This collective feedback creates a public-facing performance dashboard of sorts, allowing consumers to see how different networks perform in their specific area. Over time, this transparency can influence consumer choice and pressure telecom companies to invest in network improvements where they are most needed. The app is currently available on the Google Play Store for Android phones, with TRAI stating it is working to make it available for iOS users as well. By taking a few seconds to rate a call, users are not just flagging a personal inconvenience; they are contributing to a nationwide effort to improve the quality of one of India's most essential services.
