Start With a Tour
Never book a facility without seeing it first. A reputable centre will be proud to show you around. One of the biggest red flags is a facility that refuses or discourages an in-person visit. If possible, show up unannounced to get a true sense of the daily
operations. Your first impression is crucial. The facility should look and smell clean, organised, and calm. A strong, persistent odour of urine or chemicals is a warning sign of poor sanitation. Ensure the environment is well-ventilated and the temperature is comfortable. For cats, it's vital that their boarding area is separate and far away from dogs to minimise stress from barking.
Scrutinise Health and Safety Protocols
A trustworthy facility will have strict health and safety rules. The most important is a mandatory vaccination policy. They should require proof that all pets are up-to-date on their shots, including kennel cough for dogs, to protect every animal in their care. Ask about their procedure for medical emergencies. Do they have a vet on staff or on call? Where do they take animals for emergency care? They should also have a clear plan for handling non-emergency issues and commit to contacting you if your pet seems unwell. Finally, inspect the physical security. Fencing should be high and sturdy with no escape routes, and doors should be secure.
Evaluate the Staff and Atmosphere
The people caring for your pet are just as important as the physical space. Observe how the staff interacts with the animals. They should be knowledgeable, attentive, and genuinely caring. Ask about their training in animal first aid, behaviour, and handling emergencies. A good staff-to-animal ratio is also critical to ensure each pet gets enough attention. Watch the other animals in their care—do they seem relaxed and happy, or stressed and anxious? The overall atmosphere should be calm and positive.
Check the Living Quarters and Daily Routine
Your pet's personal space should be safe and comfortable. Enclosures must be large enough for the animal to stand, turn around, and lie down comfortably. Bedding should be clean and dry. For cats, the litter box must be kept separate from their food and water bowls. Ask about the daily routine. How often are pets fed? Can the facility accommodate your pet's specific diet, and can you bring your own food to avoid stomach upset? What does the exercise and socialisation schedule look like? Dogs should have multiple potty breaks and playtime. If they offer group play, ask how dogs are separated by size and temperament to ensure safety.
Ask About Communication and Special Needs
Clear communication is key to your peace of mind. Ask how the facility will keep you updated. Many will send daily photos or videos to your phone. Ensure they have your emergency contact details and the number for your regular vet. If your pet requires medication, confirm that the staff is trained and willing to administer it according to your exact instructions. Be upfront about any special needs or behavioural quirks your pet might have, such as anxiety or a tendency to climb. A good facility will want to know these details to provide the best possible care.
Prepare Your Pet for Their Stay
Once you've chosen a centre, you can help your pet adjust. For dogs especially, a trial stay can make a big difference. Start with a few hours of daycare, then an overnight stay before your full trip. This helps familiarise them with the new environment and reduces separation anxiety. When you pack for them, include their regular food, a familiar blanket or toy with the scent of home, and clear, written instructions for feeding and any medications. A little preparation can help make their time away from you feel more like a fun holiday of their own.
