Verify Health and Safety Protocols
A facility's approach to health is the most critical area to investigate. Start by asking about their vaccination requirements. Reputable kennels will mandate proof of up-to-date shots for diseases like rabies, distemper, and Bordetella (kennel cough)
to protect all animals in their care. Inquire about their protocol for a medical emergency: do they have a veterinarian on call? How close is the nearest emergency vet clinic, and how would they transport an ill pet? Also, check their policies on flea and tick prevention to ensure your pet doesn't bring home unwanted guests. A professional facility will have clear, non-negotiable answers for these questions.
Assess the Living Environment
Before you commit, you should always be allowed to tour the facility. Pay attention to the cleanliness and smell of the premises. Kennels should be clean, dry, and free of strong odours. Ask about the specifics of the enclosures. Are they climate-controlled? Is there enough space for your pet to stand, turn around, and lie down comfortably? It's also important to know how they handle different types of animals. Dogs and cats should have separate areas, and it is often best if large and small dogs are housed apart to prevent stress or injury.
Understand Staffing and Supervision
The quality of care your pet receives depends on the people looking after them. Ask about the staff-to-animal ratio to get a sense of how much individual attention your pet will receive. It’s also crucial to know if trained staff are present on-site 24/7 or just during the day. An empty building overnight can be a significant risk. Inquire about the staff's qualifications and experience. Are they trained to handle anxious pets or administer medication? A well-run facility will be transparent about their team's expertise and their supervision policies.
Inquire About Daily Routines
To ensure your pet's comfort, their daily routine should be as consistent as possible. Ask what a typical day looks like for a boarded pet. How often are dogs taken out for walks or given playtime? You want to ensure they aren't just confined to a cage all day. If group play is offered, ask how they screen dogs for compatibility and how these sessions are supervised. Also, confirm if the facility will stick to your pet's specific feeding schedule and diet. Abrupt changes in food can cause digestive issues, so most good facilities will ask you to provide your pet’s regular food.
Clarify Communication and Policies
Good communication can ease your anxiety while you're away. Ask how the facility provides updates. Do they send daily photos or videos? This can be a wonderful reassurance that your pet is doing well. Also, make sure you understand their policies on bringing personal items. A familiar toy or blanket can reduce stress for your pet. Finally, get a clear breakdown of the costs. Confirm the base rate and ask about any potential extra charges for services like administering medication or extra walks to avoid any surprises on your final bill.
