Addressing the Crisis
The Indian government has responded to the disruption caused by IndiGo's flight cancellations by implementing airfare caps. These caps are designed to curb
excessively high prices that airlines might impose, especially during periods of operational difficulties. The Directorate General of Civil Aviation (DGCA) and other regulatory bodies will actively monitor airline pricing to ensure compliance with these newly established limits. The move aims to mitigate the financial burden on passengers impacted by the cancellations, preventing them from being exploited during a time of inconvenience. This is an attempt to offer relief to travelers and maintain the public's confidence in air travel.
Refunds and Relief
In addition to price controls, the government has directly instructed IndiGo to prioritize the processing of ticket refunds for affected passengers. The deadline for completing all refunds has been set for December 7. Passengers who experienced disruptions due to cancelled flights were advised to contact IndiGo for their refunds. The government's actions are a direct response to the frustration and protests seen at various airports across the nation as travelers faced significant inconvenience and financial losses due to the flight cancellations. By mandating swift refunds, the government is aiming to offer immediate relief to those affected, and to rebuild trust in air travel services.
Special Train Measures
In an attempt to manage the surge of passengers affected by IndiGo's cancellation of flights, the South Central Railway is running special trains. Indian Railways has announced plans to operate over 75 special trains to assist with the increased passenger load. This initiative is designed to provide alternative transportation options for those whose flights have been cancelled. The implementation of special trains by the Indian Railways is a significant measure intended to lessen passenger inconvenience and to alleviate the pressure on alternative travel systems during this period of disruption, demonstrating a coordinated strategy to address travel-related issues.
