New Delhi: Zoom has expanded its AI portfolio with the launch of AI agents inside ZoomMate and introduced Zoom AI On-Prem, giving businesses new ways to
automate work while meeting strict security and compliance requirements. The new features will make it easier for employees to switch from initial conversation to finished work without having to switch between various applications, the company said.
The news comes as a welcome boost for businesses aiming to boost productivity using artificial intelligence without compromising on their sensitive business information. Instead of yet another separate tool for organisations to use, they require a system of action, says Russell Dicker, chief product officer at Zoom, that joins conversations, workflows and business applications.
ZoomMate AI agents automate everyday work
The most significant change is the introduction of AI agents to ZoomMate, which has been incorporated into the Zoom Workplace app. The AI-powered agents can browse information in meetings, chats, notes and linked business platforms and assist employees in finding the answers and doing things faster.
“Organisations don’t need another tool; they need a system of action to solve today’s fragmented workflow,” Dicker said. He continued that Zoom’s AI agents are intended to speed up teams to complete conversations quicker and decrease manual work.
There are three key functions of the AI agents. They can discover information from dialogues and related enterprise systems, coordinate subsequent tasks by delegating and updating records, and create draft presentations, reports, project plans, proposals, and spreadsheets from meeting discussions.
Works across major enterprise platforms
The AI agents can be connected to multiple popular business applications such as Salesforce, ServiceNow, Google Drive, Confluence, Box and Microsoft OneDrive, Zoom said. They are also mindful of current permissions and access control, allowing employees to only access information they are permitted to see.
AI agents can be customised by inputting a brief prompt combined with context into a business. These bots can then be integrated into one-on-one Zoom chat conversations or directly into team chat channels to streamline repetitive workflows.
ZoomMate is immediately live for direct customers as well as online customers and will cost $20 per user and month, including credits for AI.
Zoom AI On-Prem focuses on security and compliance
The company also released Zoom AI On-Prem to organisations in highly regulated sectors in addition to ZoomMate. The solution enables enterprises to deploy Zoom AI features in their own IT infrastructure, such as private cloud and on-premises environments.
The service is running on the Zoom Node platform, a new offering by the company, and it can be used to process AI workloads, including live captions and meeting transcription, within customer-controlled infrastructure. This enables businesses to keep confidential meeting data within their own environments while complying with data residency, privacy, and compliance regulations.
With Zoom-managed orchestration and software updates, users will still have the same Zoom Meetings experience and will have access to a seamless, consistent software rollout.
More AI features planned later this year
Currently, Zoom AI On-Prem features English, French, German, and Swedish language support for captions and transcription at launch. New languages will be added later this year, as will other features, such as AI-powered translation, meeting summarisation, Q&A, and agentic search.
In both announcements, Zoom is putting itself forward as a platform rather than just a video conferencing tool. It’s the company’s goal to develop a work environment in which a machine can link conversations, information, and workflows on their own so that teams can spend more time making business decisions and less on administrative tasks.
