Faridabad: A consumer forum in Faridabad has directed Haldiram Marketing Private Limited to pay over Rs 20,000 in damages to a customer after finding the
company guilty of selling expired sweets. The forum ruled that the company was “guilty of deficiency in service and unfair trade practices”.
Haldiram’s sells expired sweets to customer
The case dates back to December 21 last year, when Nimish Agarwal, a resident of Faridabad, visited a Haldiram’s outlet in Sector 16 to buy sweets. According to his complaint, the incident took a troubling turn during the billing process.
Agarwal alleged that the salesperson directed him to the first floor under the pretext of billing and attempted to pack expired sweets. When he insisted on receiving the original packaging, the staff reportedly refused.
Packaging tampered
The complainant further claimed that the salesperson tore the box to hide the manufacturing and expiry details. He also alleged that the staff behaved rudely instead of addressing his concerns.
Following the incident, Agarwal approached the District Consumer Disputes Redressal Commission in Sector 12. He stated that the sweets sold to him were manufactured on December 12, 2025, with an expiry date of December 19, 2025.
This indicated that the products were sold two days after their expiry.
Haldiram’s denies allegations
During the proceedings, Haldiram’s maintained that it follows strict quality control measures and complies with all regulatory standards. However, the Commission rejected the company’s defense after the Agarwal submitted photos, videos and evidence of torn packaging.
Haldiram’s to pay Rs 20,000 compensation
“Consumer Commission Chairman Amit Arora and Member Indira Bhadana found the company guilty of deficiency in service and unfair trade practices and ordered it to pay a fine of Rs 15,000 for knowingly selling expired sweets and tampering with the packaging. The commission also ordered to pay Rs 3,300 as compensation for mental torture and harassment, and Rs 2,200 for legal expenses. The Commission directed the company to pay these amounts within 30 days,” advocate Prithvi Raj Agarwal said.
