New Delhi: In a shocking incident, a passenger on board the Guwahati-Okha Dwarka Express found a metal piece in the food served by the Indian Railway Catering
and Tourism Corporation (IRCTC). Taking strict action, the IRCTC has imposed a fine on the service provider.
Passenger shares video on X
The passenger, Amit Awasthi, shared a message and video on X. Taking to social media, he recorded a video message saying, “I bought a Rs 150 thali at the pantry stop on train no. 15636. After eating, I found a steel scourer used for cleaning utensils in my food, which seems to have gone down my throat. I’m not sure whether it has or not. I want to get checked at a hospital”.
“15636 Food is being sold for 150 at the pantry stop on the train. They’re also serving food on steel plates and will even send you to the hospital if you talk back. IRCTC, so this is your Clean Railway. IRCTC, please,” he wrote in another message.
ट्रेन नं 15636 पेंट्रीस्टॉप द्वारा 150 की थाली लिया खानेकीथाली मेंबर्तन साफ करने वाला स्टील का स्क्रब खाना खाने के उपरांत निकला जो लगता है किमेरे गले केअंदर चला गया मैं स्योर नहीं हूँ गया है कि नहीं हॉस्पिटल में जांच करना चाहता हूं
@AshwiniVaishnaw
@IRCTCofficial
@RailwaySeva https://t.co/0XxpTIa2UY— amit awasthi (@amitawasth30825) November 10, 2026
Responding to his complaint, the IRCTC wrote, “The matter was viewed with the utmost seriousness, and a substantial penalty has been imposed on the service provider concerned, along with a strict warning to ensure that such incidents do not recur. Furthermore, the staff involved has been de-rostered.”
Social media users slam IRCTC
Meanwhile, reacting to Amit Awasthi’s video, one of the passengers wrote, “This is an extremely serious case of negligence regarding passengers’ health and safety. We request the railway administration and IRCTC to take this matter seriously, have the food quality checked, and take appropriate action against those responsible. After all, who is responsible for passengers’ lives and health?”
“What kind of catering service is this, where passengers are being served a steel scrubber along with their food? This is not just negligence but a serious threat to passengers’ health. IRCTC and the railway administration must take immediate action in this matter and explain who is ultimately responsible for passengers’ safety,” another added.
