New Delhi: Swiggy has launched Guru, a new AI assistant built for restaurant partners using its food delivery platform. The tool is being rolled out across
more than 720 cities and is expected to be available to over 2.7 lakh restaurants, including small neighbourhood kitchens and larger multi-outlet businesses.
Guru sits inside the Swiggy restaurant partner app and works through a chat interface. Restaurant owners can use it to check payouts, study sales trends, manage ad campaigns, review discounts and get menu-related insights. The assistant is available in more than 20 Indian languages, including Hindi, Kannada and Telugu.
What can Swiggy Guru do?
The main idea is to reduce the time restaurant owners spend moving between different dashboards and reports.
Swiggy says Guru can track sales, orders, average order value and more than 30 other performance metrics. It can also analyse the full sales funnel and flag areas where performance may be weak.
Restaurant partners can start, review or change ad campaigns directly through a chat prompt. They can also check payout annexures, tax reports and payout summaries without going through multiple sections of the app.
Menu tools are part of the package too. Guru can help add items, generate descriptions and highlight top-selling dishes based on category performance.
Rohit Kapoor, CEO of Swiggy Food Marketplace, said, “Today, AI has redefined how businesses operate and is driving higher efficiency across industries.”
Why Swiggy is pushing AI into restaurant operations
For restaurants, especially smaller outlets, daily operations often involve a mix of billing, promotions, payouts, menu updates and order analysis. Swiggy is trying to bring some of these tasks into one conversational system.
The launch also shows how food delivery platforms are using generative AI for business operations, not just customer-facing chatbots.
The bigger test will be accuracy. Restaurant owners depend on correct payout data, campaign settings and sales reports, so mistakes could quickly become costly.
Guru is now being rolled out nationally through Swiggy’s restaurant partner app.
