India’s largest low-cost carrier, IndiGo, has released a detailed note on the passenger relief plan for the passengers affected due to multiple days of
flight disruptions happened in the early part of December’25. Between December 3 and December 5, 2025, several IndiGo flights were either cancelled or delayed for long hours, leading to severe inconvenience to the passengers as they were stranded at the Airport for hours. Although IndiGo initially hinted for relief package for those passengers, it has released a structured framework, branded as “Gesture of Care”, to address the inconvenience caused by these passengers. This has been positioned as a goodwill gesture which is beyond the standard statutory compensation and applicable to the passengers of a specific set of disrupted flights only during that period. According to the GoC scheme, 1. A voucher worth ₹10,000 is being extended to every eligible passenger 2. There will be 2 separate vouchers, each valued at ₹5,000 3. This applies to each passenger separately and not as per the booking reference no. For example, a booking reference number or PNR number having 2 passengers will be entitled to receive total vouchers worth ₹20,000 (₹10,000 x 2 passengers). 4. These vouchers are for single-use and non-transferable and will be issued to the name of the eligible passengers only.
Who Is Eligible?
Specific criteria have been laid down by IndiGo as who can claim this scheme:• Passengers severely impacted due to the prolonged delay or cancellation of flights between 12:00 noon on 3rd December and 11:59 pm on 5th December, 2025.
• Flights must have been cancelled or delayed within four hours of the departure time. In case of delay, the overall delay should exceed three hours.
• All passengers, including minors and infants, are also eligible to be part of this scheme. In case passengers are minors or infants, the vouchers will be issued to their parents or legal guardians.
• Both domestic and international passengers are covered in this scheme.
How to Claim Vouchers under the GoC scheme:
The entire process has been made digital, where eligible passengers will get an email with a secure link from IndiGo to their email ID, which was used by the passenger during the booking. Incase email id not provided at the time of booking, passengers have the option to update their email id with the airlines and vouchers are expected to be sent within 24 hrs. post the email ID gets updated. Once the passengers get the voucher, it will be valid for 12 months from the date of issuance.The industry is witnessing this effort from IndiGo as an confidence re-building exercise and acknowledging the disruption and inconvenience experienced by the passengers during the mentioned period.
