Amazon has ordered a temporary 90-day “code safety reset” across parts of its engineering organisation after a string of software failures disrupted its e-commerce
platform and caused large numbers of customer orders to be lost or delayed, according to Business Insider.
The move follows several service incidents in recent months, including at least one outage linked to the company’s internal AI coding assistant Q. Amazon executives reportedly told employees that a pattern of problems had emerged since late 2025, prompting tighter oversight of how software is written and deployed across critical systems.
Under the reset programme, engineers will face stricter rules for modifying code, including additional reviews, approvals, and documentation before changes are pushed live.
The company is also introducing other safeguards, including "controlled friction," into the code-change review process.
Also Read: Netflix launches Eyeline Studios in Hyderabad, expands VFX and production footprint in India
The policy is intended to stabilise Amazon’s infrastructure after recent disruptions, including one that reportedly led to more than 100,000 orders being lost and another that affected millions of purchases.
It targets roughly 335 "tier-1 systems" or services that can directly impact consumers.
Amazon has not publicly detailed the policy, but the temporary controls are expected to remain in place for about three months while teams audit systems and tighten development practices.
The reset also comes at a time when reports show Amazon is bent on accelerating the use of generative AI tools regardless of how it impacts efficiency. Several employees have told The Guardian that the rapid rollout of AI-assisted coding tools has often produced flawed software that requires extensive fixes.
Also Read: Inside the conversations that shape India’s AI future
