Around 1,700 calls to a 911 center in the Bronx were unable to get through to operators on Tuesday after a system malfunction, officials say.
Callers and call takers were unable to hear each other on some of the calls coming into the center for seven hours Tuesday morning, an official for Mayor Zohran Mamdani said. Around 400 New Yorkers were affected, the city said.
"During the affected period, 5,659 calls came into 911, approximately 1,700 of which were impacted," Jeremy Edwards, Mamdani's deputy press secretary, told USA TODAY. "After accounting for alarm systems and duplicate calls, we believe up to 400 New Yorkers may have been unable to connect with a 911 call taker."
First beginning at around 3:13 a.m., the malfunction was not fixed until
10:19 a.m. Since the issue, overnight system testing was done on the system to monitor call deliveries and ensure no additional disruptions were occurring.
"Our investigation into the circumstances of this incident is ongoing," Edwards said.
"We are focused on understanding exactly what happened, ensuring that affected callers receive the appropriate follow-up and taking all necessary steps to prevent this from happening again."
This article originally appeared on USA TODAY: NYC investigates after hundreds of 911 calls affected in system issue
