A Texas Roadhouse customer sparked a viral stir after claiming he was given the wrong cut of meat at the steakhouse chain.
Kenneth Card posted a video to TikTok on Oct. 5, claiming he was served a sirloin steak instead of a filet mignon he ordered on three consecutive trips to the restaurant's Forsyth, Illinois, location.
An eight-ounce sirloin costs just under $20, about $10 less than an eight-ounce filet, according to the location's menu.
Card told USA TODAY in an interview that he sent the first incorrect steak back and received the correct one as a replacement. He said he accepted and ate the second incorrect steak. When he was served the incorrect steak the third time, Card said he spoke with a manager and took the replacement filet to go.
"When I go into a place, and I order a $30 steak, I expect to eat a $30 steak," Card said.
The video has since garnered over 34,000 views on TikTok, with commenters claiming similar experiences at other Texas Roadhouse locations. Card told USA TODAY that he no longer patronizes the restaurant and said he made the video to warn potential customers that they may not get "what they are paying for."
"In this time of everything going on, with gas prices, when I'm going out to eat a decent meal, and you get served some junk, I mean, it just didn't sit well with me," Card said.
Texas Roadhouse responds
Texas Roadhouse opened its first restaurant in Indiana in 1993 and now has more than 700 locations across 49 states, according to the chain. Its menu focuses on steaks and other American fare.
In a statement to USA TODAY, Texas Roadhouse acknowledged the error that sparked Card's video as part of an "extensive investigation." The chain said that repeated errors would be "nearly impossible," citing the restaurant's "quality check" processes.
The chain also said that the investigation found no other customer complaints about incorrect steaks being served at its Forsyth location.
"One of our core values is integrity, and while we are disappointed that this guest received the sirloin in error, this is not something that is an ongoing issue," the statement added.
Card said he had not experienced issues during the nearly three and a half years as a regular restaurant customer before the first incorrect steak.
He added that he has not been contacted by Texas Roadhouse and does not "want anything" from the company.
This article originally appeared on USA TODAY: Filet or sirloin? Man says Texas Roadhouse got his steak wrong 3 times
