New Delhi: India's largest airline IndiGo seems to be back on track as CEO Pieter Elbers on Thursday, in a video message, said that the operation has stabilised, urging staff to focus on their professional
responsibilities. “Through the storm, we found our wings again. IndiGo has restored a network of 2,200 flights. The airline's focus now is on three things: resilience, root cause analysis, and rebuilding,” he said.The CEO admitted that the past few days have been tough for IndiGo and also thanked pilots, cabin crew, airport staff, operations, control and customer service teams, for their services in these troubled times. “Dear Indigo colleagues, through the storm we are finding our wings again. The worst is behind us. These last two weeks have been very challenging for all of us,” he added.
Also Read: How IndiGo Quietly Beat Air India in International Flyers After AI 171 June Crash “On December 9, I shared stabilization of Indigo's operation. After that, we restored our network to 2200 flights. Today, given our scale and complexity, recovering such situation in short time is a testament to our teamwork and the strength of our operating principles.”
What's Next For IndiGo From Here?
The CEO also laid out three key steps that needs to be taken next. Outlining the airline’s immediate priorities, he said, “Now we focus on three things. Resilience, root cause analysis and rebuilding,” while noting that the winter season typically brings heightened operational challenges. Referring to weather-related disruptions, he added, “Bad weather IROP season started this week and all the focus is to solidify operations and doing our level best to keep the operations stable and minimize impact of those external factors on operations and customers.”On the causes of the disruption, Elbers cautioned against speculation, saying multiple factors appeared to be at play. “What we witnessed seems a compounding effect of several factors. Everyone wants answers. Speculations are circulating. But I encourage everyone please stay calm, focus on your professional responsibilities and avoid engaging in such speculations. We need a full scale analysis,” he said.He added that the board has appointed an external aviation expert to conduct a comprehensive root cause analysis, and that lessons from disruptions faced by other large airlines globally would also be examined. Elbers said the leadership team, including himself, would travel across the network to engage with employees and better understand the challenges they faced during the disruption.IndiGo had faced widespread flight cancellations and delays between December 3 and 5 due to operational and system-related issues, affecting passengers across multiple airports. During the period, the airline issued public advisories and apologies as it worked to stabilise schedules and clear backlogs. Elbers said the disruptions should not define IndiGo’s 19-year journey.
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