'Doing Everything Possible...': IndiGo Board Takes Charge, Sets Up Crisis Management Group

IndiGo, in a fresh statement, has announced the formation of a Crisis Management Group (CMG) to tackle the ongoing disruptions caused by flight cancellations and delays. The group includes Chairman Vikram

Singh Mehta, Board Directors Gregg Saresky, Mike Whitaker, Amitabh Kant, and CEO Pieter Elbers.In its new statement, IndiGo said that the Board of Directors convened on the very first day the disruptions emerged."The Board of Directors of Interglobe Aviation Limited (IndiGo) met on the first day the problem of cancellations and delayed flights arose. The members received a detailed briefing from the Management on the nature and extent of the crisis. This meeting was followed up with a session confined to only Board members at which, it was decided to set up a Crisis Management Group (CMG) comprising amongst others the Chairman, Vikram Singh Mehta; Board Directors, Gregg Saretsky, Mike Whitaker and Amitabh Kant, and the CEO Pieter Elbers," the statement said.The statement added that the CMG has been meeting regularly and is being continuously updated on the measures being taken to restore operations."This Group has been meeting regularly to monitor the situation and is being constantly updated by the Management of the measures being undertaken to restore normal operations. In addition, there have been multiple telephonic discussions, including with Directors who are not members of the CMG."The statement added: "The objective of these meetings and exchanges is to address, as quickly as practically possible, the hardships suffered by our customers and other stakeholders while restoring operational integrity."The airline stated that it is doing everything possible to support customers during the crisis."The Board of Directors is doing everything possible to take care of the challenges faced by our customers and to ensure refunds on cancellation and offer waivers on cancellation/rescheduling during the period of crisis."