Hit by Cancellations? IndiGo Offers Rs 10,000 Travel Vouchers to 'Severely Impacted' Passengers

New Delhi: IndiGo has announced a Rs 10,000 voucher for "severly impacted" passengers who were left starnded on airports across India during December 3-5 crisis. The airline has not specified as to how it will identify who was severely impacted during the aviation crisis. The airline, under fire and facing action after days of mass flight cancellations, said in a statement that it has already processed all necessary refunds for the affected bookings."IndiGo regrettably acknowledges that part of our customers travelling on 3/4/5 December 2025 were stranded for many hours at certain airports and number of them were severely impacted due to congestion. We will offer travel vouchers worth INR 10,000 to such severely impacted customers," the airline said in a statement.

"These travel vouchers can be used for any future IndiGo journey for the next 12 months," the statement read.

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— IndiGo (@IndiGo6E) December 11, 2025

IndiGo said the vouchers will be offered over and above the Rs 5,000–Rs 10,000 compensation mandated under government guidelines for passengers whose flights were cancelled within 24 hours of departure.“At IndiGo, we are committed to restoring the experience you expect from us-safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again,” the statement added.Meanwhile, the services on Thursday seemed to return to normalcy as IndiGo claimed that there have been no same-day cancellations for the past three days except those due to weather, technical and other uncontrollable factors."IndiGo continues to strengthen its operations, improving its services day by day to now operating 1,900+ flights that seamlessly connect all 138 destinations across our network. Our commitment to operational excellence has led to significant efficiency gains, and our On-time Performance has been restored to top-tier industry standards," it said.