What's Happening?
ServiceNow is shifting its learning and development strategy to focus on active, applied learning rather than traditional training models. Jayney Howson, the senior vice president of global workforce skills
and talent readiness at ServiceNow, highlights the importance of 'mind gyms'—spaces where employees can develop judgment, creativity, and leadership skills in an AI-driven workplace. This approach aims to prepare employees for rapid changes by emphasizing cognitive fitness, character strength, and trust. The company plans to upskill 3 million learners by 2027, focusing on minimum viable time to readiness, where the speed of applying new skills is prioritized over training hours.
Why It's Important?
This shift in learning strategy is crucial as AI increasingly takes over routine tasks, leaving human workers to focus on skills that machines cannot replicate. By fostering environments that encourage experimentation and cognitive development, ServiceNow aims to maintain a competitive edge in a rapidly evolving job market. This approach not only addresses the potential cognitive decline feared by Gen Z but also ensures that employees are equipped to handle complex, non-routine tasks. The emphasis on trust and psychological safety is expected to enhance employee engagement and innovation, which are vital for organizational growth and adaptation.
What's Next?
ServiceNow's strategy may influence other organizations to adopt similar learning models, focusing on real-time skill application and cognitive development. As AI continues to evolve, companies will likely need to invest more in personalized and adaptive learning environments to keep their workforce competitive. The success of ServiceNow's initiative could lead to broader industry changes, with more companies prioritizing cognitive fitness and character development as key components of their talent strategies.
