What's Happening?
PagerDuty, a leader in AI-first operations management, has announced the appointment of John DiLullo as its new Chief Executive Officer, effective May 11, 2026. DiLullo succeeds Jennifer Tejada, who has transitioned to the role of Executive Chair of the Board
of Directors after serving as CEO since 2016. DiLullo brings over 25 years of experience in leading enterprise software, cloud, and cybersecurity companies. His previous roles include CEO positions at Deepwatch, LiveVox, and Lastline, where he led significant transformations and growth. Under Tejada's leadership, PagerDuty experienced substantial growth, scaling from a startup to a global leader in AI-first operations management, with revenue increasing from under $50 million to nearly $500 million. The company serves over 35,000 customers, including more than half of the Fortune 500. Tejada will continue to support the company in her new role, ensuring a smooth transition and continued strategic execution.
Why It's Important?
The leadership change at PagerDuty is significant as it marks a new phase of growth and innovation for the company. With DiLullo's extensive experience in enterprise software and cybersecurity, PagerDuty is well-positioned to capitalize on the increasing demand for AI-driven operations management solutions. The transition comes at a time when digital operations are becoming more complex, and the need for intelligent, real-time management is critical. DiLullo's appointment is expected to drive further innovation and expansion, potentially increasing PagerDuty's market share and influence in the tech industry. This change also reflects the company's commitment to maintaining its leadership position in the rapidly evolving field of AI-first operations management.
What's Next?
PagerDuty has reaffirmed its financial outlook for the first quarter and full fiscal year 2027, with expected revenues ranging from $118 million to $120 million for the first quarter and $488.5 million to $496.5 million for the full year. The company plans to report its first-quarter results on May 28, 2026. As DiLullo takes the helm, stakeholders will be watching closely to see how his leadership impacts the company's strategic direction and financial performance. The focus will likely be on expanding the company's AI capabilities and exploring new market opportunities to sustain growth and profitability.
