What's Happening?
Gino Fontana, Chief Operating Officer and Executive Vice President at Transervice Logistics Inc., emphasizes the importance of reviewing key performance indicators (KPIs) to improve operational efficiency
as the new year approaches. Fontana suggests that businesses should analyze their data holistically to identify successes and areas needing improvement. He advises management teams to involve frontline workers in the analysis process, as they can provide valuable insights into customer interactions. Fontana also highlights the need to evaluate current technology solutions to ensure they meet business needs, recommending upgrades and staff training if necessary. Additionally, he proposes a 'start-stop-continue' exercise to stimulate innovation and creativity, encouraging businesses to reassess their practices and make meaningful changes.
Why It's Important?
The review of KPIs and operational practices is crucial for businesses aiming to enhance efficiency and adapt to changing market conditions. By analyzing data and involving frontline workers, companies can gain a comprehensive understanding of their performance and customer needs. Upgrading technology solutions ensures that businesses remain competitive and can leverage new tools for better decision-making. The 'start-stop-continue' exercise fosters a culture of continuous improvement, helping organizations to innovate and stay ahead in a rapidly evolving industry. These strategies can lead to cost savings, improved workflow, and enhanced customer satisfaction, ultimately contributing to a company's long-term success.
