What's Happening?
KellyOCG, the outsourcing and consulting division of Kelly, has achieved the top position in HRO Today's 2026 Baker's Dozen Customer Satisfaction Ratings for Managed Service Providers (MSP). This ranking
highlights KellyOCG's leadership in contingent labor resourcing and management, driven by its advanced AI and predictive analytics platforms, Helix and Sevayo. The company's approach integrates data and processes to offer a unified workforce strategy, addressing market needs for a 'Total Talent Management' model. This achievement underscores KellyOCG's ability to innovate and adapt to the evolving demands of the workforce industry.
Why It's Important?
KellyOCG's top ranking is significant as it reflects the company's successful adaptation to the increasing complexity of workforce management. By leveraging AI and predictive analytics, KellyOCG provides clients with strategic foresight and a comprehensive view of workforce planning. This is crucial in a market facing a projected 40% skills gap by 2027, which could hinder business transformation. The company's leadership in the MSP sector positions it as a critical partner for organizations navigating the challenges of skills shortages, cost pressures, and compliance demands.
What's Next?
As the workforce landscape continues to evolve, KellyOCG is poised to maintain its leadership by further enhancing its technology platforms and expanding its integrated talent management model. The company's focus on delivering strategic solutions across MSP, RPO, staffing, and services procurement will be key to addressing the growing demand for agile and specialized skills. KellyOCG's continued innovation and client-centric approach are expected to drive its success in helping organizations thrive in a technology-infused era.
