What's Happening?
Doug Kennedy is set to host a webcast on February 20, focusing on how hotel staff can meet luxury brand standards without sounding robotic. Sponsored by Travel Outlook and Track Hospitality Software, the webcast aims to help staff balance compliance with genuine hospitality. The training will address issues such as overcoming the overwhelm of extensive standards and using authentic language while maintaining required service levels. The webcast is part of a series offered free of charge, thanks to sponsor support.
Why It's Important?
This training initiative addresses a critical challenge in the luxury hospitality industry: maintaining high service standards while ensuring interactions remain genuine and personalized. As luxury guests increasingly seek authentic
experiences, hotels must adapt their training programs to meet these expectations. The webcast could influence how hotels train their staff, potentially leading to improved guest satisfaction and loyalty. By focusing on authentic service, hotels can differentiate themselves in a competitive market and enhance their brand reputation.
