What's Happening?
Pilot Co., a major operator of travel centers in North America, has announced a partnership with NCR Voyix to modernize its point-of-sale (POS) technology. This collaboration involves a five-year platform agreement where Pilot will deploy NCR Voyix's
POS technology across its network, which includes both retail and commercial fuel solutions. The implementation of the Voyix Commerce Platform is already underway, aiming to enhance the efficiency and reliability of Pilot's operations. The new system integrates mobile ordering for Pilot's foodservice program directly into the travel center's register, improving the order-ahead feature. Additionally, the system's microservice architecture ensures that essential functions like credit card authorization and loyalty scanning continue to operate even if a store loses connection to the national cloud network. This modernization effort is part of Pilot's strategy to enhance customer experience and operational resilience across its more than 750 locations.
Why It's Important?
The modernization of Pilot's POS technology is significant as it represents a broader trend in the retail and fuel industries towards integrating advanced technology to improve customer service and operational efficiency. By leveraging NCR Voyix's AI-enabled microservice architecture, Pilot aims to provide a seamless and reliable experience for its 1.2 million daily guests. This technological upgrade not only enhances the customer experience but also strengthens operational resilience, allowing Pilot to introduce improvements more rapidly and reduce friction for store employees. As technology continues to evolve, such advancements are crucial for companies like Pilot to maintain competitiveness and meet the growing expectations of consumers for convenience and reliability.
What's Next?
As Pilot continues to roll out the new POS technology, the company is likely to focus on further integrating and optimizing its systems to maximize the benefits of the modernization. This may include expanding the capabilities of the platform to introduce new features and services that enhance customer engagement and operational efficiency. Additionally, Pilot's partnership with NCR Voyix could serve as a model for other companies in the industry looking to modernize their technology infrastructure. Stakeholders, including customers and employees, can expect ongoing improvements in service delivery and operational processes as the new system becomes fully operational across all locations.
