What's Happening?
Doug Kennedy, President of Kennedy Training Network (KTN), is set to host a webcast focused on improving luxury hotel staff training. The webcast, scheduled for February 20, will address how staff can meet luxury brand standards without sounding robotic. Kennedy emphasizes the importance of balancing compliance with genuine hospitality, aiming to make interactions more meaningful and less mechanical. The training is particularly relevant for hotels accountable to brand or membership group inspections. The webcast will cover understanding the reasons behind luxury standards, overcoming the overwhelm of extensive standards, and using authentic phrases while complying with requirements. The event is sponsored by Travel Outlook and Track Hospitality
Software, allowing for complimentary registration.
Why It's Important?
This webcast is significant as it addresses a common issue in the hospitality industry where staff training can lead to scripted and insincere interactions with guests. By focusing on genuine hospitality, the training aims to enhance guest experiences, which is crucial for maintaining high standards in luxury hotels. This approach can lead to increased guest satisfaction and loyalty, which are vital for the competitive hospitality market. The training also helps staff feel more confident and less overwhelmed by extensive standards, potentially improving job satisfaction and performance. As the hospitality industry continues to recover from economic uncertainties, such training can be a valuable tool for hotels to differentiate themselves and attract discerning guests.
What's Next?
Following the webcast, participants will have access to recordings, allowing for continued learning and application of the training principles. Hotels may implement these strategies to improve guest interactions and potentially see an increase in positive reviews and repeat business. The webcast is part of a series, with future topics including hotel sales strategies and converting inquiries into bookings. This ongoing training series provides hotels with resources to continuously improve their service standards and adapt to changing guest expectations.
