What's Happening?
EY has appointed Ian Laslett as the new Oceania Leader for EY Studio+, its global customer-centric transformation practice. Laslett, based in Canberra, has been with EY since 2018 and brings extensive experience in digital leadership and customer-centric transformation.
EY Studio+ was launched in 2025 to unify EY's capabilities in design, customer experience, data, marketing, and technology. Laslett's appointment follows the relocation of the previous leader, Stu French, to Germany. Laslett has previously led the Customer Technology practice within EY Studio+, focusing on digitally enabled programs in collaboration with EY's technology partners. His work has primarily targeted the public sector.
Why It's Important?
Laslett's appointment is significant as it comes at a time when customer-centric transformation is increasingly vital for businesses. His leadership is expected to drive EY Studio+'s efforts in enhancing customer experiences through digital innovation and AI-enabled services. This move aligns with EY's broader strategy to strengthen its position in the digital transformation space, particularly in Oceania. By focusing on seamless online experiences and AI-driven services, EY aims to deliver solutions that significantly impact clients' customers and citizens. This could lead to increased client satisfaction and retention, as well as attract new business opportunities.
What's Next?
Under Laslett's leadership, EY Studio+ is likely to continue expanding its digital transformation initiatives, particularly in the public sector. The practice may explore new partnerships and technologies to further enhance its service offerings. As customer expectations evolve, EY Studio+ will need to stay ahead of trends in design, user experience, and technology to maintain its competitive edge. Stakeholders will be watching closely to see how Laslett's strategies impact the practice's growth and client outcomes.
