What's Happening?
Total Holiday Options, a destination management company and small group tour operator, has appointed Troy Ackerman as the general manager for its operations in Australia and New Zealand. Based in Sydney, Ackerman will lead the company's efforts in these markets as it celebrates its 25th year in the region and its fifth decade globally. Ackerman brings over 26 years of industry experience, having previously served as the general manager of Sales and Revenue at AAT Kings Group. His career includes roles at STA Travel, Contiki Holidays, Flight Centre, and other notable travel brands. Ackerman expressed enthusiasm about joining Total Holiday Options, highlighting the company's respected brand and industry-leading customer service.
Why It's Important?
The appointment
of Troy Ackerman is significant for Total Holiday Options as it seeks to expand and innovate in the competitive travel industry. Ackerman's extensive experience and leadership skills are expected to drive growth and enhance the company's market presence in Australia and New Zealand. His background in managing global sales functions and his familiarity with the travel industry could provide strategic advantages in navigating the challenges of the post-pandemic travel landscape. This move underscores the company's commitment to maintaining high standards of customer service and product delivery, which are crucial for sustaining its reputation and competitive edge.
What's Next?
With Ackerman at the helm, Total Holiday Options is poised to enter a new phase of growth and expansion. The company plans to leverage its in-house technology platform and its role as a ground operator in all its destinations to offer superior travel experiences. Ackerman's leadership is expected to foster stronger relationships with trade partners and drive mutually beneficial business opportunities. The focus will likely be on enhancing customer experiences and expanding the company's footprint in the travel industry, particularly in the Australian and New Zealand markets.
