What's Happening?
Novartis Malaysia has been recognized with the Digital - Pharmaceuticals category award at the Malaysia Technology Excellence Awards 2026. The award highlights the company's innovative use of AI in transforming
its Source to Pay enquiry management system. The centerpiece of this transformation is an AI-enabled virtual assistant that integrates multilingual support, real-time enterprise resource planning insights, and human expertise into a single interface. This solution simplifies the process for employees to resolve procurement-related queries efficiently, offering support in over 120 languages. The AI system is directly integrated with the enterprise resource planning system, allowing employees to access relevant procurement information in real-time. The successful implementation in Malaysia is now being expanded to other international markets.
Why It's Important?
The recognition of Novartis Malaysia's AI solution underscores the growing importance of digital innovation in enhancing operational efficiency and employee experience. By streamlining the enquiry management process, the company not only improves service delivery but also frees up employee time for higher-value tasks. This technological advancement is crucial for maintaining competitive advantage in the pharmaceutical industry, where timely delivery of medicines is essential. The expansion of this AI solution to international markets demonstrates its scalability and the potential for global impact, showcasing Malaysia's capability in driving technological innovation.
