What's Happening?
Doug Kennedy is hosting a webcast aimed at improving luxury hospitality training by making it more genuine and less scripted. The training is designed for lodging companies, including independent and boutique operators, to meet luxury guest expectations without overwhelming staff with extensive standards. The webcast will teach participants how to balance compliance with authentic hospitality, focusing on understanding the reasons behind luxury standards and how to apply them in a way that feels sincere. The training addresses the issue of staff feeling pressured by inspections and aims to create more meaningful guest interactions.
Why It's Important?
This initiative is significant as it addresses a common challenge in the luxury hospitality industry: maintaining
high standards while ensuring genuine guest interactions. By focusing on authentic service, the training could enhance guest satisfaction and loyalty, which are crucial for luxury brands. It also helps staff feel more confident and less stressed, potentially improving employee retention and performance. The webcast offers a cost-effective training solution, as it is free to attend, thanks to sponsorships, making it accessible to a wide range of hospitality businesses.
What's Next?
Participants in the webcast will receive a recording, allowing them to revisit the training and share it with their teams. This ongoing access supports continuous learning and improvement in hospitality practices. The webcast is part of a series, with future sessions planned to cover various aspects of hotel sales and guest service excellence, providing ongoing professional development opportunities for hospitality staff.
