What's Happening?
Explorar Hotels & Resorts, a lifestyle hospitality brand with properties in Koh Samui and Koh Phangan, Thailand, has implemented Shiji's unified platform to enhance guest experiences. This integration
includes Daylight PMS, Meridian Experiences, Stellaris Digital, Infrasys POS, and Reviewpro Reputation, creating a seamless, mobile-first guest experience. The adoption of Shiji's cloud-native ecosystem aims to unify multiple systems, reduce operational complexity, and improve reporting accuracy. The technology supports real-time data access and mobile service, aligning with Explorar's goal to provide personalized and connected guest journeys. The implementation has improved workflows, reduced order-taking errors, and empowered staff with mobile operations, enhancing overall guest satisfaction.
Why It's Important?
The integration of Shiji's technology at Explorar Hotels & Resorts represents a significant advancement in the hospitality industry, particularly in enhancing guest experiences through technology. By adopting a cloud-based platform, Explorar can streamline operations, reduce IT workload, and ensure stable, disruption-free services. This move reflects a broader trend in the hospitality sector towards digital transformation, where real-time data and mobile solutions are becoming essential for meeting high guest expectations. The successful implementation of such technology can set a benchmark for other resorts and hotels, potentially influencing industry standards and guest service models.
What's Next?
Following the successful integration of Shiji's platform, Explorar Hotels & Resorts may continue to explore further technological enhancements to maintain its competitive edge. The focus will likely remain on leveraging real-time data and mobile solutions to refine guest services and operational efficiency. As the hospitality industry increasingly adopts cloud-based solutions, Explorar's experience could serve as a case study for other resorts considering similar technological upgrades. Additionally, the ongoing partnership with Shiji may lead to further innovations in guest engagement and service delivery, potentially expanding to other properties within the brand.
