What's Happening?
Doug Kennedy, a prominent figure in hospitality training, is offering a complimentary webcast titled 'Hospitality IS...' as part of the 2026 training series. The webcast, scheduled for January 23, aims to enhance hospitality skills by focusing on the 'vibe' of hospitality, which Kennedy describes as an essential element that differentiates competitors in the industry. The training emphasizes 'heart skills' over 'soft skills' and aims to foster positivity and empathy in hospitality interactions. The webcast is designed for a broad audience within the lodging industry, offering insights into improving guest service standards and achieving a better work-life balance. The initiative is supported by sponsors like Travel Outlook and Track Hospitality Software,
allowing the series to be offered free of charge.
Why It's Important?
This initiative is significant as it addresses the growing need for enhanced interpersonal skills in the hospitality industry, which is crucial for maintaining competitive advantage. By offering the training for free, it democratizes access to high-quality professional development, potentially leading to improved service standards across the industry. The focus on empathy and positivity aligns with current trends in customer service, where personalized and genuine interactions are increasingly valued. This could lead to higher guest satisfaction and loyalty, benefiting businesses financially and reputationally. The webcast also provides a platform for industry professionals to stay updated on best practices, which is vital in a sector that is constantly evolving.
What's Next?
Following the initial webcast, additional sessions are planned, including topics on meeting luxury inspection standards and effective sales strategies. These sessions aim to further equip hospitality professionals with the skills needed to excel in a competitive market. The ongoing series will likely continue to attract a wide audience, fostering a community of learning and improvement within the industry. As the series progresses, feedback from participants may shape future content, ensuring it remains relevant and impactful.
