What's Happening?
Acuity Insurance has been recognized as one of the top five insurers in the United States for claims service, according to the 2026 CRASH Network Insurer Report Card. The Sheboygan-based company received an A- grade, highlighting its 'heart-first' approach to claims handling, which emphasizes fairness and quality outcomes. The annual survey evaluates auto insurers based on feedback from over 1,000 collision repair shops, focusing on claims policies, payment practices, and overall attitudes. Acuity's commitment to high-quality repairs and adherence to automaker-recommended procedures were key factors in its high ranking.
Why It's Important?
Acuity's recognition as a top insurer for claims service underscores the importance of customer-centric practices in the insurance
industry. By prioritizing quality repairs and fair treatment, Acuity sets a standard for other insurers, potentially influencing industry practices and customer expectations. This accolade enhances Acuity's reputation and could lead to increased customer trust and retention. As consumers become more discerning, insurers that emphasize quality and transparency may gain a competitive edge.
