Mumbai Woman Uses AI Fake Photo to Get Rs 1,820 Zomato Refund — Bakery Exposes Her Scam

A woman from Mumbai attempted to secure a refund of Rs 1,820 for a cake order placed through Zomato, using an AI-generated image as evidence of a supposed spillage issue. The bakery, Dessert Therapy, publicly

exposed her actions, highlighting the increasing trend of fraudulent claims in the food delivery sector.Bakery Calls Out CustomerDessert Therapy, known for its various dessert outlets across Mumbai, shared the incident on Instagram, expressing frustration over the lengths some customers will go to for refunds. They stated, "As a brand, we encounter multiple false customer claims and complaints on Swiggy & Zomato. No doctored claims surprise or shock us anymore. The lengths to which customers go is, at times, frustrating, and even ridiculously funny."The customer, identified as Aditi Singh, claimed that the Almond Praline Strawberries Dark Chocolate Cake she received had suffered from a spillage issue, asserting that it appeared to have fallen on one side. However, when asked to provide photographic proof, Singh submitted an AI-generated image that bore no resemblance to the actual product.

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AI Image Lacks AuthenticityDessert Therapy pointed out several flaws in the AI image, including incorrect strawberry representations and unrealistic cream consistency. The image depicted strawberries resembling overripe tomatoes, and the cake topper read "Aappy Birthda" instead of "Happy Birthday."The bakery's post sparked a wave of support on social media, with many users suggesting that e-commerce platforms should implement stricter measures to combat fraudulent claims. Suggestions included asking customers to record unboxing videos as a standard practice to validate complaints.Need for Customer AccountabilityDessert Therapy's response underscores the challenges faced by hospitality brands regarding customer accountability. They remarked, "As a hospitality brand, we get called out for the smallest of errors, yet there is no platform to call out customers for fraudulent claims."This incident highlights the ongoing issues within the food delivery industry, as businesses grapple with the rise of deceptive practices by consumers seeking refunds.