Passenger's Alarming Account
A recent journey on the Vande Bharat Express took a distressing turn for Ayushi Singh, a traveler from Ranchi. She claims that following the consumption
of a meal provided on board, she experienced a severe allergic reaction. Compounding her distress, her two-year-old son reportedly developed diarrhea after eating the same food. The incident occurred on March 27th while traveling in coach E1 of train number 22500. Ms. Singh characterized the situation as critical and urged for immediate intervention. To substantiate her claims, she shared visual evidence, including photographs and a medical prescription from Maa Ram Pyaari Superspeciality Hospital in Ranchi, detailing her allergic symptoms.
Disappointment with Handling
Beyond the physical discomfort, Ayushi Singh expressed significant dissatisfaction with how her complaint was managed by the train staff. She vocalized her disappointment through a social media post, stating, "Worst quality food provided on Vande Bharat Express and insensitive attitude of staff towards complaints." She further elaborated on her concerns, highlighting that even the water served on the train had a peculiar taste, which led her to question the overall hygiene protocols in place. The seriousness of her experience was underscored by the accompanying medical documentation, which clearly indicated a severe allergic response attributed to the train's food.
IRCTC's Official Statement
In response to the widespread attention garnered by the passenger's social media post, the Indian Railway Catering and Tourism Corporation (IRCTC) issued a statement addressing the incident. They confirmed that the lunch served on Train No. 22500, operating between BSB and DGHR on the Vande Bharat Express (specifically in Coach E1 on March 27th), was subjected to an inspection. According to their findings, the food was deemed satisfactory. The IRCTC also stated that no other passengers on that particular journey reported any issues related to the quality, hygiene, or safety of the food served. This official response presents a contrasting view to the passenger's experience.
