Appeals for DND
Telecom consumers in India will soon have a more robust channel to address unsolicited commercial communications (UCC). The Telecom Regulatory Authority
of India (TRAI) is planning to integrate an appeals feature directly into the Do Not Disturb (DND) application. This addition will allow individuals who are unsatisfied with how their complaints about spam calls and messages have been handled by their service providers to escalate the matter. Currently, if a complaint is closed with an unsatisfactory resolution or a potentially incorrect reason, the consumer has no direct recourse through the app. This new functionality is designed to provide a clear path for further action, ensuring that consumer grievances are addressed at higher levels if initial attempts fail. The DND app has already proven its utility, with TRAI reporting that out of 31 lakh UCC complaints received in 2025, a significant 17 lakh were submitted through the app, highlighting its crucial role in managing consumer complaints regarding unwanted communications. The ability to identify SMS sender headers and specific number series directly from the app also enhances transparency.
Revamped MyCall App
Beyond spam, the quality of telecommunication services is also getting a digital upgrade. TRAI is set to launch a completely revamped MyCall application in March. This new iteration will serve as a dedicated platform for consumers to register complaints specifically related to the quality of their voice calls. This addresses a critical aspect of the telecom experience that may not be covered by DND functionalities. The introduction of the revamped MyCall app signifies TRAI's commitment to a holistic approach in monitoring and improving telecom services for the end-user, ensuring a better overall communication experience across the country. The focus will be on enabling users to easily report and document issues they encounter during calls, providing valuable data for the regulator.
Multilingual Accessibility
To ensure that these enhanced digital tools reach a wider audience, TRAI is prioritizing multilingual support. Both the DND and the soon-to-be-launched MyCall applications will be available in multiple regional languages. This strategic move is crucial for increasing adoption, particularly in remote and rural areas where English may not be the primary language of communication. By offering a choice of languages, TRAI aims to simplify the process of registering complaints and managing preferences, making the apps more user-friendly and accessible. This multilingual approach will also improve support for dual SIM users. The initiative underscores TRAI's dedication to digital inclusion and ensuring that all telecom consumers, regardless of their linguistic background, can effectively utilize these services to protect their rights and report issues.
MySpeed Enhancements
Furthering its commitment to service quality, TRAI has also unveiled a revamped MySpeed application. This updated tool is designed not only for traditional mobile connectivity speed tests but also to assess speeds attainable with the latest 5G technology. Importantly, its capabilities extend beyond mobile networks to include testing speeds on fixed-line broadband and Wi-Fi connections. A new web portal associated with MySpeed will allow users to test internet speeds on their laptops. The revamped app offers a more comprehensive real-world testing experience by measuring not just speed and latency, but also crucial factors like jitter and packet loss, which significantly impact user experience during activities such as video streaming and web browsing. This detailed analysis empowers consumers to understand their internet performance more thoroughly.
