Planning your meals for a long train journey just got a critical new update. IRCTC has issued a nationwide alert, urging passengers to steer clear of unauthorised food delivery services to avoid a range of serious risks. Here’s what you need to know.
Understanding the Official Warning
The Indian Railway Catering and Tourism Corporation (IRCTC) has intensified its crackdown on unauthorised e-catering websites and mobile apps. In an official advisory, the railway body warned passengers about the significant risks associated with ordering food from these unofficial platforms during their train journeys. The primary concerns cited are poor food hygiene, potential financial fraud, and the theft of personal data. Unauthorised vendors often source meals from kitchens that are not licensed by the Food Safety and Standards Authority of India (FSSAI), leading to worries about food quality and safety. IRCTC has made it clear that using only official and authorised channels is the best way to ensure a safe and pleasant dining experience on board.
The Dangers of Unauthorised Vendors
Ordering from an unverified app or website might seem convenient, but it comes with several hidden dangers. Firstly, there is no guarantee of food quality. These platforms may partner with unhygienic restaurants that employ untrained staff, compromising the safety of your meal. Secondly, you expose yourself to financial and data security risks. Sharing your PNR number, mobile number, and payment details on these platforms can make you vulnerable to phishing attacks, identity theft, and other forms of financial fraud. Furthermore, if your order is incorrect, delayed, or never delivered, you have very little recourse, as these unofficial services often lack a proper customer support or grievance redressal system. IRCTC also notes that these illegal operations often evade taxes, creating an unfair business environment.
How to Order Food Safely and Officially
To combat these risks, IRCTC has streamlined the process for ordering meals through its official channels. Passengers have three primary, secure methods to book their food: 1. IRCTC eCatering Website: Visit the official website at www.ecatering.irctc.co.in. You can enter your PNR number to see a list of available restaurants and menus for delivery at upcoming stations on your route. 2. 'Food on Track' App: Download the official IRCTC mobile app, 'Food on Track', from the Google Play Store or Apple App Store. This app provides a secure and user-friendly interface for placing and tracking your food orders. 3. Phone Helpline: You can place an order by calling the helpline number 1323. These platforms allow you to choose from a wide variety of cuisines from FSSAI-approved restaurants, with options for online payment or cash on delivery. Your meal will be delivered directly to your seat at your chosen station.
Who Are the Authorised Partners?
Beyond its own website and app, IRCTC has partnered with several authorised food aggregators. An updated list of these trusted partners is available on the official IRCTC e-catering website and the 'Food on Track' app. Some of the well-known partners that have been associated with IRCTC include Zoop, RailRestro, RailMitra, and others. These partners are integrated with IRCTC's system, ensuring that your order is handled securely and sourced from verified restaurants. They provide a wide selection of meals and, in some cases, additional services like checking your PNR status or train schedule. It is crucial to always verify that any third party app you use is on this official list. Recently, IRCTC specifically flagged some websites, including Railrestro.com and Railmitra.com, as unauthorised, so always check the latest official partner list before ordering.
What to Do If You Spot an Issue
IRCTC is encouraging passengers to be vigilant and report any suspicious or illegal food delivery activities. If you encounter an unauthorised food vendor at a station or on a train, or if a delivery person seems unofficial, you should report the incident. You can contact the Railway Protection Force (RPF) by calling its dedicated helpline number, 182. Reporting these incidents helps IRCTC and the railway authorities take action against illegal operators, making the travel experience safer for everyone. By staying informed and using only the approved channels, you play a part in ensuring a secure and hygienic environment across the Indian Railways network.
