What's Happening?
RMS, a prominent hospitality platform, has introduced RMS Pay in the United States and Canada. This new payment solution aims to automate the entire payment process for hospitality businesses, enhancing operational efficiency and guest experience. RMS Pay is designed to replace manual processes and third-party gateways with a cohesive, cloud-based platform. It is already in use across Australia and Europe, where it has improved payment security and reduced risks for operators. The platform integrates with the RMS property management system, allowing operators to manage both property operations and payments through a single provider. This integration simplifies the tech stack, reduces vendor sprawl, and provides a centralized view of operations.
Why It's Important?
The launch of RMS Pay in North America is significant as it addresses the persistent challenge of fragmented payment systems in the hospitality industry. By automating essential financial processes, RMS Pay supports leaner operations, which is crucial as operators face staffing shortages and rising costs. The platform's features, such as automated payment schedules and secure payment links, help reduce no-shows and improve cash flow predictability. This development is particularly beneficial for independent owner-operators who often have limited options for integrated payment solutions. By streamlining day-to-day tasks and improving cash flow, RMS Pay enhances profitability and provides guests with a seamless payment experience.
What's Next?
RMS has appointed James MacRae as Head of Payments to support the expansion of its payment offerings. MacRae's expertise in payment enablement and fintech innovation will be instrumental in strengthening RMS's end-to-end payment capabilities. As RMS continues to expand its presence in North America, the company aims to deliver secure, efficient, and innovative solutions for the hospitality industry. The integration of RMS Pay into the RMS platform is expected to attract more operators seeking to simplify their operations and improve financial accuracy.
