Memory Lane Inc. Sues Best Western Over $2M Card Theft, Highlighting Security Risks

What's Happening?

Memory Lane Inc., a California-based auction house, has filed a lawsuit against Best Western following the theft of $2 million in vintage baseball cards at the chain's Strongsville, Ohio, hotel. The incident occurred in April 2024 when Memory Lane shipped 54 rare cards, including Hall of Fame legends, to the Best Western Plus for a nearby card conference. Despite FedEx confirming delivery, the package was missing upon arrival. Police investigations revealed that hotel employee Jacob Paxton intercepted the delivery and passed it to Jason Bowling at his Cleveland home. While authorities recovered 52 cards, two remain missing, valued at nearly $90,000. Paxton received a prison sentence of four to six years, while Bowling was given community supervision. Memory Lane's lawsuit, filed in July 2025, accuses Best Western of negligence in hiring and supervision, claiming the hotel allowed Paxton unsupervised access to guest property.

Why It's Important?

The lawsuit against Best Western underscores the growing security risks in the sports collectibles industry, where trust is paramount. With an estimated $8.1 billion in annual revenue, Best Western faces significant liability questions regarding guest property security. The case highlights vulnerabilities in safeguarding valuable items, prompting hotels, shipping companies, and event organizers to reconsider their security measures. The incident is part of a broader trend of high-value thefts at sports collectibles events, raising concerns among collectors about the safety of their prized inventory. As thefts continue to rise, collectors and dealers are compelled to enhance their security protocols, including locking cases and installing surveillance systems.

What's Next?

The outcome of Memory Lane's lawsuit against Best Western could set new precedents for accountability in the hospitality industry, potentially influencing how hotels and event organizers manage security for valuable property. Collectors and dealers may need to adopt more stringent security measures to protect their assets. The case may also lead to increased scrutiny of hiring practices and supervision within the hospitality sector, as businesses seek to mitigate risks associated with employee misconduct.

Beyond the Headlines

The theft incident and subsequent lawsuit highlight ethical and legal challenges in the collectibles industry, where the value of items can lead to significant financial and reputational damage. The case may prompt discussions on the responsibilities of businesses in safeguarding customer property and the legal implications of failing to do so. Additionally, the incident reflects broader societal issues related to trust and security in transactions involving high-value items.