What is the story about?
What's Happening?
The 42nd Annual Quest for Quality report has recognized 21 less-than-truckload (LTL) carriers for exceptional service across key criteria. Despite a softening demand in the first half of 2025, the LTL market shows signs of recovery. Old Dominion Freight Line (ODFL) achieved the highest overall score in the National LTL Carriers category, excelling in on-time performance, information technology, customer service, and equipment & operations. Regional leaders include Pitt Ohio in the Northeast/Mid-Atlantic and Southeastern Freight Lines in the South/South Central region. The report highlights stable pricing and service levels, with carriers expanding terminal networks and workforce.
Why It's Important?
The recognition of top-performing LTL carriers underscores the resilience of the sector amidst economic challenges. As the industrial economy remains sluggish, stable pricing and service levels are crucial for shippers navigating market volatility. The expansion of terminal networks and workforce by carriers indicates a strategic approach to enhancing capacity and service quality. This development is significant for stakeholders relying on efficient freight transportation, as it may influence logistics strategies and operational planning. The report serves as a benchmark for industry standards and highlights the importance of maintaining high service levels.
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