What is the story about?
What's Happening?
Tata Consultancy Services (TCS) has been selected by Kesko, a leading Finnish retail group, to transform its core technology landscape across the Nordics and Baltics. This multi-year partnership aims to modernize Kesko's operations, enhance business agility, and support growth in grocery, car, building, and technical trades. TCS will deliver SAP S4 Transformation, digital development, application managed services, and intelligent automation to help Kesko scale operations and launch next-generation digital services. The collaboration will leverage AI and intelligent automation to improve quality and save costs across Kesko's operations in multiple countries.
Why It's Important?
The partnership between TCS and Kesko is significant as it highlights the growing importance of AI and digital transformation in the retail industry. By modernizing its IT landscape, Kesko aims to increase operational efficiency and stay competitive in a rapidly evolving market. This move is expected to enhance the customer experience and provide a competitive edge for Kesko amidst uncertainties in the operating environment. The collaboration also underscores TCS's commitment to adapting technology and innovation to meet the changing needs of the retail industry.
What's Next?
As part of the partnership, TCS will provide comprehensive AI-enabled application managed services, leveraging machine learning and AI capabilities to proactively manage incidents within Kesko's SAP and non-SAP landscapes. The engagement covers hosting and modernization of SAP environments and end-to-end support for digital applications. TCS's ignio AIOps and RiO framework will enable full-stack observability and predictive incident management at scale. This partnership is part of TCS's broader strategy to empower adaptive enterprises and drive sustainable, customer-driven growth.
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