An incident from Uttar Pradesh’s Sardhana has caught people’s attention after a delivery agent shared that a customer refused to accept his parcel, claiming it contained a duplicate product. Instead of taking his product, he then began taking other packages from the delivery bag. He said that he paid for the product and demanded the money back.
In the video shared on Instagram, the delivery agent was seen confronting the customer outside his home while recording the exchange. He said that the customer was taking away parcels of others from his bag. The man, however, insisted that the item he received was a duplicate and demanded a refund.
“Paise Mere Do Aur Apna Jo Lena Hai Le Lo”
“Haan le jaa raha hun kyunki ye duplicate hai paise maine tumhare ko diye hai, waapis karo (Yes, I am taking
them because it is a duplicate. I gave you the money, you return it to me),” he said while pointing at the product that he had received. The delivery agent then said in the video he won’t be responsible for missing parcels. As their confrontation continued, the customer said, “Paise mere do aur apna jo lena hai le lo (Give me my money back and take whatever you want to).”
Customer Received A Refund For The Duplicate Product
The matter, however, was later resolved. In a follow-up video shared on the same Instagram page, the delivery agent clarified that the man got his money back. The customer said the parcel was worth Rs 2,250 and confirmed he had received a refund while stating that he wished to return the product.
The delivery agent then explained the incident stemmed from the customer receiving duplicate products that he ordered through a fake shopping website. He also stressed that delivery agents are not responsible for the authenticity of products being sold online.
Internet Has Mixed Reactions To The Incident
The incident has since gone viral on the platform, with many users pointing out that the delivery guy was not at fault for the duplicate product, while others shared that customers can question delivery personnel, but there could have been a better way of handling the situation than taking away other packages.
Is bande ko agar duplicate saman receive hua h to courier vala kya krega isme ‼️
Uske box me se sare parcel nikal kar ye kya kr lega 😡
Is ganwar ko itna nahi pata ki jis phone se isne order kara hai us phone se return mar de ✔️ Par itni akal hoti to ye admi aisi harkatein… pic.twitter.com/c0on7kLMZt
— Sharma Ji (@Hsharma2712) July 29, 2026
“Delivery boy ki guarantee nahi hai, samaan original hai ya local, aap ne jahan se order kiya hai wahan se cancel karo,” wrote a user.
“Bhai jis brand se khareeda hai uski zimmedari hai, delivery boy ki nahi wo sirf delivery ka zimmedar hai… thank god delivery boy ne video nikal lia varna sara paisa uske salary se kat jata,” another said.
Meanwhile, someone else shared, “Bro, uska tarika galat hai par wrong item aane par bahot frustration hota hai, Maine Inflatable Boat order ki thi aur mila Money Counting Machine. 1.5 months tak customer care ko calls, complaints aur follow-ups karta raha. Itna pareshan ho gaya tha ki refund milega bhi ya nahi, doubt hone laga. Aakhir refund mila… lekin mera pura plan aur time dono barbaad ho gaye.”
