‘Waited 30 Minutes In The Heat’: Delhi Woman Calls Out IGIA Shuttle Delays, Takes Rs 300 Cab

Travelling through one of India’s busiest airports turned into a frustrating experience for a Delhi-based fitness coach, who recently shared the difficulties she faced while trying to move between terminals at Indira Gandhi International Airport (IGIA). According to her, the process was far more stressful than expected, especially for passengers travelling with families or tight schedules.

In a post on X, Meghna Singh described long waits, overcrowding, and a lack of clear information regarding the shuttle service connecting Terminal 2 and Terminal 1. She said the experience left many passengers confused and forced some to spend extra money just to avoid missing their flights.

Passengers Faced Long Waits

Singh claimed that passengers transferring

between T2 and T1 had to depend on a shuttle bus system that lacked a fixed schedule. “You have to wait for a shuttle bus that comes every 30–40 minutes, or honestly, nobody seems to know when it’s coming,” she wrote.

According to Singh, around 200 people were waiting for the shuttle at one point. She noted that the crowd included elderly travellers, families with infants, and people carrying heavy luggage.

She also pointed out that passengers had to stand in two separate queues. The first was to show their boarding pass and collect a token, while the second was for boarding the shuttle bus itself.

“In 2026, why is this not digital yet?” Singh asked. She further alleged that the situation became worse when the staff member handling the token counter stepped away while the crowd continued to grow.

Cab Became The Only Option

After waiting for nearly half an hour, Singh decided not to rely on the shuttle service any longer. “I was waiting for 30 minutes then took a sharing cab with someone and paid 300 per person,” she said.

She added that although some people suggested using the covered walkway between terminals, it was not a practical solution for everyone. “Covered and air-conditioned are two very different things… an 8–10 minute walk in this heat with an infant is not a practical solution,” she wrote.

Singh also claimed that some cab drivers were charging high fares because they knew passengers were in a hurry. “Cabbies outside were quoting whatever amount they wanted… knowing people were stuck and in a hurry,” she wrote.

“For one of the busiest airports in the country, the whole transfer process between terminals feels unnecessarily slow, confusing, and poorly managed.”

Social Media Users Shared Similar Concerns

The post prompted several reactions from social media users, many of whom said they had faced similar issues at the airport.

At Delhi Airport, if you need to go from T2 to T1, you have to wait for a shuttle bus that comes every 30-40 minutes, or honestly, nobody seems to know when it’s coming.

Yesterday There were at least 200 people waiting, many with infants, standing in the heat and sun. On top of…

— Meghna Singh (@whoisthismommy) June 9, 2026

“The cabbies outside quote four-figure fares for that transfer. It’s nothing short of organised loot,” a user wrote.

Another commented, “So we have the money to build a new airport but not a shuttle from T1/T2/T3. I always wonder wouldn’t a new airport not create more confusion without proper connectivity with these airports? Just imagine.”

Some users questioned why Delhi airport does not have a dedicated transit system connecting terminals. “Why there is no airport terminal metro like other global airports?” a person asked.

Others compared the situation with international airports that use air trains and internal metro services to move passengers efficiently between terminals.

Several users also raised concerns about whether airport expansion plans are being matched by improvements in passenger convenience and connectivity.