A video capturing the attention of millions shows people at a Japanese gas station going above and beyond to provide impeccable service. From politeness to careful attention to detail, the clip highlights
why Japanese culture is often admired worldwide for its respect, efficiency, and human-centered approach.
The clip opens with a sleek black Lexus RC F pulling into a spacious, clean, and well-maintained gas station. “POV: You stopped at a gas station in Japan,” reads the caption of the video, which has gained over 9.9 million views since it was shared on July 18.
Impeccable Service At A Gas Station
A staff member immediately steps forward, hands outstretched to signal where the car should stop. He bows respectfully before walking briskly to the driver’s window, thanking him in Japanese: “Thank you for coming.” He pauses, then says, “I have seen you somewhere before,” recognising the driver. The text on trhe video reveal that the driver is President Yone of Carport Marzen, a prominent Japanese auto parts distributor.
“I knew it. And I appreciate you coming today,” the staff member says. He asks whether the car requires premium fuel, and after confirming, he bows his head in acknowledgment. Every action that follows is carried out with precision and care.
Using a cloth, he opens the fuel tank to prevent any spillage. He then carefully handles the nozzle, filling the car fully while the camera pans over the spotless gas station, showing it to be spacious and orderly.
Once the tank is full, he secures the nozzle and closes the fuel cap with the same attention to cleanliness and care. Returning to the driver, he expresses gratitude once again and asks which direction he intends to go, ensuring the car can safely merge into traffic. He looks both ways, confirms the road is clear, and only then allows the Lexus to drive off smoothly.
Watch the video here:
Online Reactions
The video has drawn praise from viewers worldwide.
A user wrote, “Respectful, polite, and great service. Wish I could fill up there!”
Others echoed similar sentiments: “Excellent service,” “Japanese people are the best human beings in the world,” and “Most honourable people in the world with amazing culture, ethics and respect.”
Users also marvelled at the attention to detail, with one noting, “Opening the cap with a microfiber is next level,” and another calling it, “the highest level of hospitality I have seen ever.”
A person asked, “Will I get the same treatment with my Fiat 500?”
The clip highlights Japan’s polite and thoughtful service, leaving a strong impression on people worldwide.