'Unacceptable': IndiGo Flyer Outraged As Flight Held For 3 Hours Over Late Captain, Gets Refund

An IndiGo passenger on Monday criticised the airline after claiming that travellers were forced to remain on board for more than three hours because the flight’s captain was late.

The incident took place on Flight 6E 6133, scheduled to depart from Mumbai Terminal 2 to Rajkot at 7:25 AM.

The passenger, who boarded at 6:45 AM expecting an on-time departure, took to social media platform X to vent his frustration over the repeated delays.

Hey @IndiGo6E, this is absolutely unacceptable!
Flight 6E 6133 (Mumbai T2 → Rajkot) scheduled to depart at 07:25 AM we boarded at 6:45 AM, expecting an on-time flight.

After boarding, we received two delay messages citing “operational issues.”
First rescheduled to 7:55 AM, then…

— VJ (@VijayThk) November 5, 2025

According

to his post, the flight was first delayed to 7:55 AM and then again to 8:40 AM due to “operational issues.” At that point, passengers had already been seated for over an hour.

The air hostesses reportedly informed passengers that the captain himself was delayed, which was causing the extended hold-up. A further reschedule pushed the departure to 10:30 AM, meaning travellers were confined to the aircraft for more than three hours.

The passenger described the situation as “absolutely unacceptable” and criticised the airline for lack of clarity, courtesy, and accountability. “If a captain can delay an entire flight while passengers are locked inside, what kind of operations management is this,” he further asked.

He wrote that the ordeal reflected “pure negligence and passenger inconvenience,” questioning the airline’s operational management and expressing extreme frustration at being left waiting for so long without proper explanation.

“IndiGo, this is not reliability this is pure negligence and passenger inconvenience. Extremely frustrated and deeply disappointed!” he concluded.

The post quickly went viral, drawing attention to IndiGo’s handling of operational delays and the impact on customer experience.

IndiGo responded to the complaint on X, apologising for the disruption and explaining that the delay was caused by an unforeseen operational situation. “The delay in your flight was due to an unforeseen operational situation, and our teams did their best to support all impacted customers, including arranging refreshments and continuous assistance during the wait.”

The airline added that its team had tried to support affected passengers by arranging refreshments and providing continuous assistance during the wait. The company also confirmed that a refund requested by the passenger had been processed and would reflect in the travel agency account within 24–48 business hours.