A routine BMTC bus ride in Bengaluru turned into a moment of shock for a passenger who accidentally transferred Rs 62,316 instead of a Rs 6 ticket fare while making a UPI payment. The incident, which took
place on the night of January 14, has sparked fresh conversations around the risks of digital payments for everyday transactions.
The incident occurred around 8:30 pm when the passenger boarded a BMTC bus travelling from Banashankari to Kadirenahalli. Asked to pay a fare of Rs 6, the passenger opted for a UPI payment after realising he did not have the required change.
However, while entering the amount on his phone, a critical error occurred. Instead of typing ₹6, the passenger mistakenly entered a much larger figure. The payment went through instantly.
The mistake came to light moments later when the passenger checked his UPI transaction details. To his disbelief, Rs 62,316 had been transferred to the conductor’s account.
The passenger immediately alerted the bus conductor, who was equally surprised by the turn of events. Upon checking his own UPI account, the conductor confirmed that the amount had indeed been credited.
What Immediate Steps Were Taken On the Bus?
According to officials, the conductor responded promptly. While the money could not be refunded on the spot due to procedural limitations, the conductor shared his phone number with the passenger and also provided the contact details of the depot manager.
The passenger was advised to visit the concerned BMTC depot to formally initiate the refund process. BMTC officials later clarified that refunds of such large amounts cannot be processed immediately from the conductor’s account. The return of funds requires internal verification and official procedures to ensure accountability and proper documentation.
Officials confirmed that the incident was reported and logged, and that the refund process had been initiated.
As of the latest update, the amount has not yet been credited back to the passenger’s account. However, BMTC authorities have assured that the money will be returned either today or tomorrow after completing the necessary formalities.
The incident is a reminder for everyone of how easy it is for small UPI mistakes that can lead to major financial shocks in the age of instant digital payments. While UPI has made everyday transactions faster and more convenient, it has also increased the risk of accidental overpayments, especially during hurried moments.
For many commuters, the episode has reinforced the importance of double-checking amounts before confirming digital transactions, particularly for small-ticket purchases where errors can go unnoticed until it is too late.


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