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Buying a packet of biscuits is a small part of daily life, and most people may simply avoid a brand if its quality is poor. However, one content creator chose to question the issue and ask if he could file an online complaint.
The exchange, shared by Raghav Dubey, has drawn attention to how consumers can report concerns about food quality. Many viewers also praised the Maharashtra Food and Drug Administration (FDA) and its commissioner, Tukaram Mundhe.
A Simple Question About Biscuits Gets Attention Online
In the video, Dubey questions the quality of a biscuit packet before asking the shopkeeper, “Complaint online daalu chalega?” The shopkeeper responds, “Haan, daal do.”
The short exchange caught the interest of viewers because it showed a customer
willing to raise a concern rather than ignore it. The clip reportedly received more than 14 million views, with many users praising the effort to hold food sellers and makers accountable.
One viewer summed up their reaction by writing, “Satisfaction level.” Another commented, “Good Job.” A third praised the food safety department, saying, “v good work by FDA”.
Others highlighted the need for more people to speak up when they come across products that may not meet safety standards. “Power of education,” one user wrote.
Another person asked, “Complaint kaha dalla or kitna time laga action hone me.” A further comment read, “Take these things seriously…this is how we can ensure we all citizens are safe.”
Maharashtra FDA Offers An Online Way To File Complaints
The Maharashtra FDA has an online grievance portal where consumers can report concerns about unsafe or adulterated food and incorrect product labels. The department’s official website also allows people to register complaints and check their status.
In July 2026, the department introduced an AI-assisted complaint platform under Commissioner Tukaram Mundhe. The move added to efforts to make it easier for consumers to raise concerns.
Here’s How To Report A Suspected Food Safety Issue
If a packet of biscuits or another packaged food item appears unsafe, consumers can take a few simple steps to support their complaint.
– Keep the product and packaging: Do not throw them away immediately, as they may help show what went wrong.
– Take clear photographs: Capture the product, batch number, manufacturing and expiry dates, label and any visible damage or defect.
– Save the purchase proof: Keep the bill or receipt, if available.
– Avoid eating the product: If you suspect it may be unsafe, do not consume it.
– Contact the company: Inform the manufacturer about the issue and consider filing a complaint with the relevant food safety authority.
Reporting a suspected problem gives authorities a chance to look into it and may help prevent other consumers from facing the same issue.
Disclaimer: This article is based on user-generated content. The claims made in the original post have not been independently verified by News18.
