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The mobile app-based beauty and home services platform Urban Companyon Friday (July 31) reported a consolidated net loss of ₹92.12 crore for the first quarter of FY27, compared to a net profit of ₹6.94 crore in the corresponding quarter last year.
The loss comes despite the Gurugram-based company's revenue from operations rising 43.9% year-on-year to ₹528.3 crore from ₹367.3 crore a year ago.
The company reported an EBITDA loss of ₹92.6 crore, over 19-times higher than the EBITDA loss of ₹4.8 crore posted a year earlier.
Revenue growth was supported by consolidated Net Transaction Value (NTV) rising 42% year-on-year to ₹1,465 crore in the first quarter,. The company delivered 13.2 million orders over this period, an increase of 79% from a year ago. It also added around 1.2 million new users, a record for the company.
ALSO READ | Urban Company shares fall 3% after shareholder lock-in ends, ₹385 crore block deal
The newly-launched InstaHelp business, which allows users to avail of househelp services instantly, continues to drag on overall performance. This, in spite of orders in this business rising 43% quarter-on-quarter to 3.82 million. NTV has increased 32% sequentially to ₹53 crore. All this helped adjusted EBITDA loss per order narrow to ₹346 from ₹447 in the previous quarter. The business reported an adjusted EBITDA loss of ₹132 crore for the quarter. The company said it continues to invest in InstaHelp to strengthen its market position.
Overall, the company's adjusted EBITDA loss narrowed sequentially to ₹65 crore in the first quarter from ₹98 crore in the fourth quarter of FY26. Excluding investments in InstaHelp, adjusted EBITDA more than doubled to ₹67 crore from ₹31 crore a year earlier, representing 4.8% of NTV.
Urban Comnpany's India Consumer Services business, excluding InstaHelp, recorded 29% year-on-year NTV growth to ₹1,056 crore, marking the fourth consecutive quarter of accelerating growth. Adjusted EBITDA stood at ₹73 crore, with margins improving to 6.9% of NTV from 5.2% a year earlier.
Annual transacting users increased around 21% year-on-year to 8.2 million, while spend per annual transacting user rose around 7%. Tier-2 cities, beyond the top 10 metros, posted 36.2% NTV growth, compared with 28.7% growth in the top 10 cities.
ALSO READ | Urban Company shares tank 11%, most since listing, after Q4 net loss widens
The international business posted 76% year-on-year NTV growth to ₹237 crore, or 58% growth in constant currency. The company said demand in the United Arab Emirates recovered through May and June after temporary softness in April linked to the Middle East conflict. Its Kingdom of Saudi Arabia joint venture, Waed, with SMASCO, reported 135% year-on-year NTV growth to ₹77 crore.
Urban Company's Native business recorded 60% growth in net revenue to ₹95 crore, while adjusted EBITDA loss margins improved to 7.3% of NTV from 11.4% a year earlier. During the quarter, the company launched the Native M3 Pro water purifier and Lock Ultra, a smart lock featuring two-way video calling and facial-recognition unlock.
ALSO READ | Urban Company shares down 42% from post-listing high, tumble towards IPO price after Q3 results
Urban Company operates a technology-driven, full-stack online marketplace for quality-driven services and solutions across various home and beauty categories. Apart from India, it has a presence in the United Arab Emirates, Singapore, and the Kingdom of Saudi Arabia.
Its platform enables consumers to easily order services, including cleaning, pest control, electrician, plumbing, carpentry, appliance servicing and repair, painting, skincare, hair grooming and massage therapy. These services are delivered by trained and independent service professionals at the consumers' convenience.
Shares of Urban Company Ltd ended at ₹128.50, down by ₹1.80, or 1.38%, on the BSE.
ALSO READ | Urban Company shares slide below IPO price after 50% fall from post-listing high
The loss comes despite the Gurugram-based company's revenue from operations rising 43.9% year-on-year to ₹528.3 crore from ₹367.3 crore a year ago.
The company reported an EBITDA loss of ₹92.6 crore, over 19-times higher than the EBITDA loss of ₹4.8 crore posted a year earlier.
Revenue growth was supported by consolidated Net Transaction Value (NTV) rising 42% year-on-year to ₹1,465 crore in the first quarter,. The company delivered 13.2 million orders over this period, an increase of 79% from a year ago. It also added around 1.2 million new users, a record for the company.
ALSO READ | Urban Company shares fall 3% after shareholder lock-in ends, ₹385 crore block deal
The newly-launched InstaHelp business, which allows users to avail of househelp services instantly, continues to drag on overall performance. This, in spite of orders in this business rising 43% quarter-on-quarter to 3.82 million. NTV has increased 32% sequentially to ₹53 crore. All this helped adjusted EBITDA loss per order narrow to ₹346 from ₹447 in the previous quarter. The business reported an adjusted EBITDA loss of ₹132 crore for the quarter. The company said it continues to invest in InstaHelp to strengthen its market position.
Overall, the company's adjusted EBITDA loss narrowed sequentially to ₹65 crore in the first quarter from ₹98 crore in the fourth quarter of FY26. Excluding investments in InstaHelp, adjusted EBITDA more than doubled to ₹67 crore from ₹31 crore a year earlier, representing 4.8% of NTV.
Urban Comnpany's India Consumer Services business, excluding InstaHelp, recorded 29% year-on-year NTV growth to ₹1,056 crore, marking the fourth consecutive quarter of accelerating growth. Adjusted EBITDA stood at ₹73 crore, with margins improving to 6.9% of NTV from 5.2% a year earlier.
Annual transacting users increased around 21% year-on-year to 8.2 million, while spend per annual transacting user rose around 7%. Tier-2 cities, beyond the top 10 metros, posted 36.2% NTV growth, compared with 28.7% growth in the top 10 cities.
ALSO READ | Urban Company shares tank 11%, most since listing, after Q4 net loss widens
The international business posted 76% year-on-year NTV growth to ₹237 crore, or 58% growth in constant currency. The company said demand in the United Arab Emirates recovered through May and June after temporary softness in April linked to the Middle East conflict. Its Kingdom of Saudi Arabia joint venture, Waed, with SMASCO, reported 135% year-on-year NTV growth to ₹77 crore.
Urban Company's Native business recorded 60% growth in net revenue to ₹95 crore, while adjusted EBITDA loss margins improved to 7.3% of NTV from 11.4% a year earlier. During the quarter, the company launched the Native M3 Pro water purifier and Lock Ultra, a smart lock featuring two-way video calling and facial-recognition unlock.
ALSO READ | Urban Company shares down 42% from post-listing high, tumble towards IPO price after Q3 results
Urban Company operates a technology-driven, full-stack online marketplace for quality-driven services and solutions across various home and beauty categories. Apart from India, it has a presence in the United Arab Emirates, Singapore, and the Kingdom of Saudi Arabia.
Its platform enables consumers to easily order services, including cleaning, pest control, electrician, plumbing, carpentry, appliance servicing and repair, painting, skincare, hair grooming and massage therapy. These services are delivered by trained and independent service professionals at the consumers' convenience.
Shares of Urban Company Ltd ended at ₹128.50, down by ₹1.80, or 1.38%, on the BSE.
ALSO READ | Urban Company shares slide below IPO price after 50% fall from post-listing high
