/images/ppid_59c68470-image-178291503204574925.webp)
What is the story about?
Bengaluru-based Kapture CX is targeting annual recurring revenue (ARR) of $50 million over the next 12 months as the company broadens its focus beyond customer experience (CX) software into enterprise agentic AI, Co-Founder and CEO Sheshgiri Kamath told CNBC-TV18.
The company plans to use its recently raised $10 million funding, led by Bajaj Finserv Ventures, to strengthen research and product development as it looks to build AI systems capable of automating complex enterprise workflows.
"We want to reach a $50 million ARR within the next 12 months," Kamath said, adding that the company has a "very clear path" towards achieving the target.
The expansion comes as enterprises increasingly move beyond artificial intelligence pilot projects and proof-of-concepts, with spending shifting towards platforms that can automate business processes while meeting security, governance and compliance requirements. That trend has created opportunities for software companies developing AI applications for regulated industries.
Kamath said customer demand had prompted Kapture CX to evolve from a customer experience platform into a broader enterprise
AI
company.
"The problems were becoming more and more complex, and the options that enterprises had came with a lot of limitations," he said. "It's very important to have a platform that can solve for scale, solve for complexity, and operate within the kind of guardrails that their organisations require."
While customer experience remains a key business, the company is expanding into AI-driven workflow automation for sectors including banking and financial services, insurance, retail, travel and healthcare. Kamath said banking and financial services continue to be the company's primary focus.
Rather than expanding across multiple industries, Kapture CX is concentrating on a limited number of sectors where it sees larger enterprise opportunities.
"The thesis for us has always been that we say no to more things than we say yes to," Kamath said. "We are extremely verticalised."
Kamath said the strategy has helped increase the company's average deal sizes over the past year and supported its path towards profitability.
He also said enterprises are increasingly adopting AI to improve operational efficiency rather than purely to reduce costs.
"People think AI is about reducing costs. But it's not just that. It can process things faster, do things more accurately, make operations more efficient, speak 700 languages, and do so many more things," he said.
According to Kamath, Kapture CX currently processes more than 30 million AI-powered voice interactions each month and has deployed over 2 million AI agents across enterprise back-office operations. CNBC-TV18 could not independently verify these figures.
Looking ahead, the company plans to deepen its international presence, with North America and the Middle East identified as its priority overseas markets.
"The response over the last eight to 12 months from the North American market and the Middle East has been incredible," Kamath said, adding that Kapture CX has recently opened an office in Dubai while continuing to expand its presence in the United States.
The company plans to use its recently raised $10 million funding, led by Bajaj Finserv Ventures, to strengthen research and product development as it looks to build AI systems capable of automating complex enterprise workflows.
"We want to reach a $50 million ARR within the next 12 months," Kamath said, adding that the company has a "very clear path" towards achieving the target.
The expansion comes as enterprises increasingly move beyond artificial intelligence pilot projects and proof-of-concepts, with spending shifting towards platforms that can automate business processes while meeting security, governance and compliance requirements. That trend has created opportunities for software companies developing AI applications for regulated industries.
Kamath said customer demand had prompted Kapture CX to evolve from a customer experience platform into a broader enterprise
"The problems were becoming more and more complex, and the options that enterprises had came with a lot of limitations," he said. "It's very important to have a platform that can solve for scale, solve for complexity, and operate within the kind of guardrails that their organisations require."
While customer experience remains a key business, the company is expanding into AI-driven workflow automation for sectors including banking and financial services, insurance, retail, travel and healthcare. Kamath said banking and financial services continue to be the company's primary focus.
Rather than expanding across multiple industries, Kapture CX is concentrating on a limited number of sectors where it sees larger enterprise opportunities.
"The thesis for us has always been that we say no to more things than we say yes to," Kamath said. "We are extremely verticalised."
Kamath said the strategy has helped increase the company's average deal sizes over the past year and supported its path towards profitability.
He also said enterprises are increasingly adopting AI to improve operational efficiency rather than purely to reduce costs.
"People think AI is about reducing costs. But it's not just that. It can process things faster, do things more accurately, make operations more efficient, speak 700 languages, and do so many more things," he said.
According to Kamath, Kapture CX currently processes more than 30 million AI-powered voice interactions each month and has deployed over 2 million AI agents across enterprise back-office operations. CNBC-TV18 could not independently verify these figures.
Looking ahead, the company plans to deepen its international presence, with North America and the Middle East identified as its priority overseas markets.
"The response over the last eight to 12 months from the North American market and the Middle East has been incredible," Kamath said, adding that Kapture CX has recently opened an office in Dubai while continuing to expand its presence in the United States.
/images/ppid_59c68470-image-178288252592770023.webp)
/images/ppid_59c68470-image-178277753299275.webp)
