Infosys launches AI-first GCC model to transform global capability centres

IT giant Infosys Ltd on Monday (November 17) said it has introduced its AI-first GCC model, a specialised offering designed to accelerate the setup and transformation of global capability centres (GCCs) into AI-powered hubs for innovation and growth.

The model enables enterprises to reimagine their GCCs as strategic assets that support innovation, agility, and competitive advantage in an AI-first environment. The company noted that the launch builds on its experience from more than 100 engagements

with local GCC entities across industries.

This includes setting up and managing GCCs for organisations such as Lufthansa Systems, zooplus, and Danske Bank. Infosys stated that the model is designed to address challenges businesses face when scaling or transforming their GCCs.

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The AI-first GCC model offers a complete approach ranging from comprehensive setup support to scalable talent strategies and operational readiness. It also provides AI-led transformation enabled through production-grade agents and a unified platform fabric.

The model brings together Infosys Agentic Foundry for building and scaling reliable production-grade AI agents, EdgeVerve AI Next as the unified platform to run applied and agentic AI at enterprise scale, and Infosys Topaz, to infuse AI-first services and solutions across the GCC lifecycle. It is further complemented by Infosys’ expertise in leveraging AI to transform business processes, making them smarter, faster, and more intuitive.

Infosys recently helped establish a dedicated GCC for Lufthansa Systems, which is developing future-ready and sustainable aviation IT products and data-driven solutions to improve aviation safety, efficiency, customer experience, and competitiveness by leveraging the generative AI capabilities of Infosys Topaz.

The company said the model brings technology, talent, and transformation capabilities together to help clients convert their GCCs into scalable innovation engines that support global mandates and business growth goals. The company outlined a set of core capabilities designed to strengthen both new and existing GCC operations.

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The offering includes end-to-end setup and transformation support, covering the full lifecycle of GCC management. This spans strategy development, site selection, entity setup, recruitment, and operational launch, providing enterprises with an integrated path from planning to execution.

Infosys also enables AI-powered innovation by embedding enterprise AI capabilities across GCC operations. This approach is aimed at improving cost efficiency, reducing time-to-market, and creating new business opportunities through AI-led processes and tools.

To support long-term capability building, the model includes a future-ready talent framework. Infosys will leverage its Springboard digital learning platform and its large corporate university infrastructure to ensure a steady pipeline of skilled talent aligned with enterprise requirements.

The company further offers multiple operating models to suit enterprise needs. These include build-operate-transfer (BOT), assisted GCC builds, joint ventures, and partner-hosted arrangements, giving organisations flexibility in how they establish and scale their GCCs.

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Shares of Infosys Ltd ended at ₹1,504.95, up by ₹2.45, or 0.16%, on the BSE.