Inside the conversations shaping the future of fintech at GFF 2026

As financial services enter an era defined by rapid technological change, artificial intelligence and increasingly connected consumers, the conversations shaping the future of fintech are becoming as important as the technologies themselves.

At the Global Fintech Festival 2026, taking place from September 8 to 11, Karix presents CNBC-TV18 Fintech Studio — a dedicated platform for conversations at the intersection of fintech, technology, digital transformation and customer engagement.

Set up as an editorial hub at the Karix hub, the Fintech Studio will bring the CNBC-TV18 newsroom closer to the heart of the fintech ecosystem, featuring one-on-one conversations with senior business leaders, fintech innovators and industry experts. Across the festival, the Studio will capture perspectives, ideas and insights from leaders shaping the next phase of India’s financial services landscape.

At the centre of these conversations is a fundamental shift underway in the way businesses engage with their customers. As AI moves from experimentation to enterprise adoption, customer engagement is increasingly becoming more intelligent, contextual and personalised. For businesses, the opportunity is no longer simply to communicate with customers, but to understand their needs better and make every interaction more meaningful.

This is particularly significant for banking, financial services and insurance, where every customer interaction can influence trust and loyalty. Karix’s perspective is rooted in this evolution, bringing together AI-powered customer engagement, enterprise-grade trust infrastructure and the scale required by India’s most demanding BFSI institutions.

The idea is simple: every interaction is an opportunity to create impact. Whether it is a transaction, a service request, a product recommendation or a critical customer communication, the ability to make that interaction relevant, timely and trusted can translate into stronger customer relationships and measurable business outcomes.

The Fintech Studio will explore this changing landscape through conversations that go beyond technology adoption to examine what transformation means in practice. From the role of AI in reimagining customer journeys to the challenge of taking innovation to enterprise scale, the discussions will look at the forces redefining how financial institutions and businesses operate, engage and grow.

Through the four-day festival, Karix presents CNBC-TV18 Fintech Studio will serve as a window into these conversations, bringing together diverse voices from across the ecosystem and putting the spotlight on the ideas that could shape the industry’s next chapter.