Shoppers Stop slips into ₹16-crore Q4 loss as margins narrow; revenue up 14%

Multi-brand fashion retailer Shoppers Stop Ltd on Tuesday (May 5) reported a net loss of ₹16 crore for the fourth quarter against a net profit of ₹2 crore in the same period last year.

 

Revenue for the quarter increased 13.7% year-on-year to ₹1,209.8 crore from ₹1,064 crore. EBITDA rose 8.5% to ₹184.3 crore from ₹170 crore in the corresponding quarter last year. The EBITDA margin stood at 15.2% in the March quarter, compared with 16% in the year-ago period.

 

FY26

For FY26, the company reported key operational

and business updates, including department store like-for-like sales growth of 4.7%, the highest in the last 10 years.

 

ALSO READ | Shoppers Stop Q3 Results | Profit plunges 22-fold; festive weakness, pollution leave sales flat

 

Cash generated from operations stood at ₹301 crore, the highest in eight years, while working capital optimisation improved by ₹155 crore year-on-year. Debt reduced by ₹109 crore, along with a ₹50-crore capital infusion in GSSBB, with the company stating it is on track to become debt-free by FY27.

 

GSSBB (global SS beauty business) reported gross revenue of ₹426 crore, growing 81% year-on-year, with a three-year CAGR of 90%. Capex investment stood at ₹114 crore, with 27 stores added during the year, including eight department stores, 14 INTUNE stores, three beauty stores and two HomeStop stores. The company also renovated three stores, including the Juhu store with a new design and premium assortment.

 

The First Citizen loyalty programme recorded its highest enrolments, with Black Card membership rising 50% year-on-year to 134,000 and Silver membership increasing 16% to 800,000. Personal shoppers contributed over ₹1,200 crore in revenue, accounting for 26% of total sales, up 400 basis points.

 

Q4

In Q4, premium brands contributed 71% to total sales, rising 13% year-on-year, with like-for-like growth of 11%. Operational metrics showed average transaction value growth of 8%, average selling price growth of 11%, and customer entry growth of 3% on a like-for-like basis, marking the third consecutive quarter of growth.

 

ALSO READ | Shoppers Stop shares tank 10% after multiple headwinds dent Q3 results

 

The First Citizen programme contributed 83% of total sales. Of this, 68% came from repeat members and 15% from new acquisitions. The member base expanded to 13.5 million, supported by enrolments across tiers. During the quarter, more than 32,000 Premium Black Card members were added, up 42% year-on-year, while 182,000 Silver Card members were added, up 11% year-on-year. The Black Card segment contributed 21% of total sales, indicating deeper engagement with premium customers.

 

The beauty segment reported sales of ₹309 crore, up 17% year-on-year, driven by a 37% rise in the fragrance category. Customer engagement included over 200,000 makeovers, more than 370 masterclasses, and nine Beauty Soirée events. GSSBB, the beauty distribution business, recorded quarterly sales of ₹114 crore, up 69% year-on-year.

 

Private brands delivered steady performance with improved profitability and productivity, supported by an elevated product portfolio and better margin profile. Overall inventory reduced by ₹40 crore compared with March 2025. FRATINI Girl, the premium apparel line for young girls, expanded to 69 stores.

During the quarter, Shoppers Stop launched nine stores, including four department stores, four INTUNE stores and one HomeStop store. Capital investment for the quarter stood at ₹25 crore.

 

ALSO READ | Shoppers Stop eyes profitability in FY26 on back of premiumisation and efficiency gains: CEO Kavindra Mishra

 

The INTUNE value fashion format reported quarterly sales of ₹67 crore, up 24% year-on-year, and year-to-date sales of ₹282 crore, up 46%. A new price point of ₹1,299 was introduced across categories, with an encouraging initial response. Overall inventory reduced by ₹36 crore compared with March 2025, while the company noted a turnaround in like-to-like sales trajectory from February onwards, with momentum continuing into April 2026.

 

Shares of Shoppers Stop Ltd ended at ₹295.15, down by ₹4.80, or 1.60%, on the BSE today, May 5.